Steel City General Practice (Baslow Road Branch)
Waqas M. 5 years ago • From Google
Bad
Frustrating wait times and unhelpful staff
The phone lines are constantly engaged. Unless you're a child or elderly, securing a same-day appointment is virtually impossible. Regardless of your condition or physical state, they'll cheerfully redirect you to the walk-in clinic. At best, you might get a phone consultation, and in most cases, you'll likely have more medical insight than the doctor. To top it all off, their abysmal customer service is the perfect final frustration!!!
The medical staff display compassion and empathy, yet the front desk staff completely undermine their efforts. I've been made to feel unwelcome and like an inconvenience during my infrequent visits...
Steel City General Practice (Baslow Road Branch)
Rebecca A.
This medical practice stands out as the most exceptional I've encountered. Their digital triage process is extremely efficient, and the personnel demonstrate genuine compassion and attentiveness. On..
Steel City General Practice (Baslow Road Branch)
Lesley S.
I've received both of my Covid vaccinations at this medical facility. Although I can't recall the nurse's name, she was incredibly compassionate and understanding, especially since I'm someone who..
Steel City General Practice (Baslow Road Branch)
Waqas M.
The phone lines are constantly engaged. Unless you're a child or elderly, securing a same-day appointment is virtually impossible. Regardless of your condition or physical state, they'll cheerfully..
Steel City General Practice (Baslow Road Branch)
Kay S.
Terrible Customer Care. Awful Front Desk Staff. Endless waiting just to consult a Physician. The doctors themselves seem competent, assuming you can actually get an appointment.
Steel City General Practice (Baslow Road Branch)
Neil S.
This medical practice is rapidly deteriorating in quality. We initiated a two-week health strategy for my elderly mother, involving medication dosage increases, yet she remains in excruciating pain...
Steel City General Practice (Baslow Road Branch)
Patricia P.
Currently, telephone communication appears to be completely non-functional. Calls disconnect instantaneously upon connection. Previously, one would simply be placed in a waiting line. Today, I..
Steel City General Practice (Baslow Road Branch)
Andy G.
Welcoming, supportive, and engaged medical practice. We met Timothy recently (Mar 2023) and he was exceptional with our child - comprehensive and visibly compassionate. On every previous occasion,..
Steel City General Practice (Baslow Road Branch)
Mich A.
The nursing team at this practice is top-notch, and I'm particularly impressed with Dr Salisbury and Dr Walker. Several of the reception staff are also commendable and provide excellent service.
Steel City General Practice (Baslow Road Branch)
R S.
Entirely satisfactory experience.
Steel City General Practice (Baslow Road Branch)
Andrew T.
Baslow toad surgery truly stands out as a top-notch medical facility. In my experience, their staff consistently demonstrates exceptional care and goes the extra mile to help patients. My children..
Steel City General Practice (Baslow Road Branch)
Janine E.
The physicians here are top-notch, and I'd wholeheartedly endorse their practice for their dependability and compassion. Nevertheless, I'm troubled by the reception staff's approach to patient..
Steel City General Practice (Baslow Road Branch)
Steve L.
Attempted to secure a consultation at this clinic since the Shorham street location was unavailable for three weeks. The wait here was even more extended. Might as well surrender to fate and let..
Steel City General Practice (Baslow Road Branch)
Patricia D.
I've been a patient at this medical practice ever since relocating to the neighborhood back in 1990, and I have absolutely no complaints about the exceptional care my family has consistently..
Steel City General Practice (Baslow Road Branch)
Radhika S.
I encountered an absolutely terrible ordeal at Baslow Road Surgery. Our family vacation was abruptly cut short when my son became seriously ill. Initially, we visited an A and E in Kent where they..
Steel City General Practice (Baslow Road Branch)
Simon R.
A definite step up from the previous Dore Road encounter, offering competent assistance, yet still an inconvenience to physically go on-site for trivial issues and minor administrative tasks.
Steel City General Practice (Baslow Road Branch)
Anonymouse
My wife has a PICC line and for at least 3 months she has been trying to get the necessary materials for the community nurse to clean and flush the device. Sheffield has experienced lack of care ,..
Steel City General Practice (Baslow Road Branch)
Eve S.
The personnel at this medical facility are incredibly discourteous and arrogant. Absolutely would not suggest going here!
Steel City General Practice (Baslow Road Branch)
Elizabeth P.
Swift in processing recurring medication requests and seamless scheduling. However, during prior surgical procedures, I've consistently noticed that their appointment times tend to run behind..
Steel City General Practice (Baslow Road Branch)
Susan P.
The medical staff are excellent when you finally get to meet them. But the front desk situation is problematic. This morning alone, they've disconnected my calls five times, and I've thrown in the..
Steel City General Practice (Baslow Road Branch)
Nicky B.