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Viorel (. 7 months ago • From Google

Rating

Bad

Frustrating wait times and unhelpful staff

I experienced substantial difficulties at Chalfont Surgery - Brookside Group Practice. Upon escalating my concern to a supervisor, I was confronted by an employee whose demeanor was unprofessional, and who provided a contact number involving a 2-hour waiting period for any potential response. Moreover, attempting to voice a complaint results in the call being abruptly disconnected, which then requires another 2-hour wait to reconnect. Such a level of service is completely unsatisfactory. As a result, I have made the decision to relocate my entire family's medical care away from this practice.

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