Patricia P. 6 years ago • From Google
Poor
After decades of receiving care at Hawthornden surgery, I'm quite taken aback that scheduling a standard consultation now requires a five-week wait. In the past, securing an appointment with my general practitioner took no more than four days. It's truly disappointing how things have changed.
Lorraine S.
one year ago Utterly confusing to get around
Laura F.
5 years ago Swift sign-up process at the clinic, and they're proactive about scheduling post-natal check-ups for myself and my baby. Phone lines at reception can be challenging to get through, but the staff are..
Bertie V.
3 years ago Excellent surgical procedure, and the front desk team is fantastic. Accessing appointments and communication is always smooth and hassle-free.
Katie E.
2 years ago I must admit, this general practitioner surgery has consistently been excellent and supportive. They provide rapid online appointment scheduling, the telephone staff are cordial and welcoming, and..
Cris L.
6 years ago The level of service here is utterly unacceptable. I've been diagnosed with a medical condition necessitating regular blood tests and prescription renewals, yet due to the sheer inefficiency of this..
Sarah B.
4 years ago The surgical procedure was exceptional. From the front desk personnel to the nursing staff and physicians, everyone was cordial, supportive, accommodating, and well-informed. The new Klinik system..
Side T.
2 years ago Hands down, the most discourteous front desk staff I've ever encountered.
Sue D.
3 years ago What an appalling situation! I was instructed to monitor my blood pressure twice daily for a five-day period. I diligently recorded the less-than-optimal readings and submitted them to the medical..
debbie r.
6 years ago Terrible customer support. After being on hold for over half an hour, I finally abandoned the call out of frustration. The quality of service has noticeably declined following the organizational..
Sophie D.
6 years ago The service was absolutely abysmal. They claimed my registration would be processed within a week, but after ten days, I was still not entered into their system. Frustrated, I opted to cancel my..
Aiden G.
3 years ago This surgical experience was absolutely dreadful from start to finish. I wasted countless hours trapped in a phone queue, only to be shuffled around and handed off to endless online paperwork. The..
John R.
8 years ago Welcoming and competent staff at the front desk. The nursing team and physicians demonstrated high levels of professionalism and genuine compassion.
Patricia P.