Kingsway and Bramingham Medical Centre (Luton)

I endured an excessively long wait of almost 2 hours at the medical office with my son, and the nurse Doreen completely ignored him. Despite being physically present in the waiting area for an..

Scheduled a medical screening via online booking after receiving a text reminder. The healthcare professional Stephanie was approachable and competent.

My sister visited seeking medical advice about a concerning lump. However, the doctor inappropriately fixated on her age and physical appearance, repeatedly emphasizing their significant age..

Currently stuck on hold for over an hour, it's now 6:44 pm and I'm still waiting with no resolution in sight.

I encountered difficulties accessing the NHS App and was directed to the medical practice. Shabana provided exceptional assistance and was incredibly helpful. She tackled every challenge..

The front desk employees consistently demonstrate exceptional courtesy and warmth, with Rebecca, Jenny, and Pat standing out for their particularly attentive and kind approach.

I am truly impressed by the exceptional level of service and compassion I've consistently experienced at this medical facility over the past four years. Every single time I've sought medical..

Wasted more than 60 minutes attempting to obtain my x-ray findings, only to be informed that I must schedule a consultation. Frustratingly, no appointment slots are open in the current or upcoming..

The front desk staff consistently demonstrate poor interpersonal skills and a lack of basic customer service etiquette. In contrast, the medical professionals - nurses and doctors - are commendable...

I initiated contact and entered the waiting list for an appointment. After spending 2 grueling hours in line, I started at position 5, then incredibly waited at the front of the queue for half an..

I've been with this medical center for some time now, and they've consistently met my expectations. Their administrative procedures are straightforward and easy to navigate for standard healthcare..

Incompetent employees and absolutely terrible customer experience

Communication with the staff is extremely frustrating. Certain receptionists display such a dismissive attitude, making you feel like an unwelcome interruption when you call. Attempting to reach..

Jenny, the receptionist, failed to terminate our phone conversation. When I attempted to end the call, I accidentally activated the speakerphone. To my dismay, I overheard Jenny complaining about me..

Consistently welcomed with warmth and the scheduling process is smooth and hassle-free

How can this medical practice distribute promotional materials advertising their services when they appear overwhelmed and unable to adequately manage the patients they currently have on their roster?

These folks don't deserve a single rating point - they're completely incompetent! They abandoned individuals struggling with mental health challenges and managed to misplace all of my critical..

Updated 24/4/23: Once more, this medical practice fails my daughter's health needs. She's been experiencing fainting spells and feeling extremely unwell for an extended period. With an autoimmune..

If you're experiencing medical concerns, health issues, or have any health-related anxieties, steer clear of this facility. It's absolutely the most subpar medical center in Luton, with problems..

Interactions, whether in person or over the phone, are absolutely terrible. There appears to be a complete breakdown of communication within the team. The care for my elderly mother has suffered..