The Croft Surgery

Dr. Rose is truly exceptional, and I'd rate the surgical practice a perfect 5 out of 5. She was incredibly supportive, providing immense comfort to both my wife and me regarding our infant's health..

This medical practice is utterly incompetent and demonstrates a complete lack of patient-centered care. The reception staff and management are hands-down the most unprofessional individuals I've..

Throughout two decades, I've been a loyal patient at this outstanding medical practice. The professionals and administrative team consistently provide exceptional care, navigating the immense..

Over my 12-year journey as a patient, I've consistently experienced outstanding care characterized by timely and compassionate attention. The level of service has been nothing short of exemplary,..

I'm perplexed by the current operations of this medical practice, where they implement new systems but the reception staff appear untrained in their use. I receive text messages claiming attempted..

I've been a patient at the Croft surgery for more than two decades and am thoroughly impressed by their swift and effective handling of my recent online consultation. Every staff member I interacted..

The medical staff themselves are competent, but the practice's management is subpar. Securing an appointment for standard healthcare needs is incredibly challenging, with extremely long wait times..

Absolutely terrible service. Their customer support is a nightmare - you're forced to endure endless waiting, and just when you finally reach a representative, they abruptly disconnect the call...

I've been utilizing the e-consult platform because the phone lines tend to be congested during morning hours, and a physician subsequently contacted me the following day. I find the e-consult method..

I've been trying to get an appointment for over a month, and their customer service is completely useless. Every time I call, they just tell me to phone on the day, which I've been doing for weeks...

The medical staff here are remarkably compassionate and competent. They've consistently been superb at directing me to appropriate specialists, and scheduling an appointment is typically quite..

Utterly appalling experience with two scheduled consultations via text message. They failed to show up, provided no apology, and flatly denied the appointments when confronted with the text..

Avoid this medical practice at all costs. They are utterly incompetent and display the most appalling customer service I've ever encountered. As a former healthcare professional, I'm ashamed to be..

What an absolute disappointment! The front desk personnel are excessively intrusive and consistently unhelpful. I've now experienced the unacceptable cancellation of my critical lung spirometry..

Throughout the past week, my daughter has been struggling with her health. The medical practice has been incredibly supportive, going out of their way to secure timely consultations for her, even on..

Stuck waiting on the phone for nearly a quarter of an hour, and I'm still unable to secure an appointment. The situation seems destined to deteriorate further, especially considering the ongoing..

I've consistently experienced excellent service here, but today, your receptionist failed to meet those standards. I came to collect my blood test forms and sought an appointment with a doctor. I..

During my visit, the place was remarkably quiet and uncrowded. The healthcare professional demonstrated proficiency in their duties. When blood was drawn, I was impressed that no bruising occurred..

Impossible to connect with a representative to schedule a consultation.

Dr Rose is truly an extraordinary healthcare professional! I contacted the medical practice in the late afternoon regarding my father's critical condition, and she responded with incredible speed..