JL

John L. 5 months ago • From Google

Rating

Bad

Frustrating wait times for older patients

The anima system is completely inadequate. Older individuals face significant challenges. As a 74-year-old resident who has been part of Elm House since 1951, I find the current setup deeply frustrating. On two recent occasions, I've been scheduled for appointments that are 7 or 8 weeks away. I'm on the verge of total discouragement. Consistently, I'm being instructed to make bookings through an online platform, which is entirely unsuitable for someone of my generation.

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