Charlotte Keel Medical Practice

Recently, the service quality has drastically declined. The phone line is unreliable, and I attempted to order a repeat medication online over a week ago, but I still haven't received it. When I..

I spent the entire day attempting to contact the clinic, with no success until I finally reached someone about my persistent cough and four-day hiccup episode. Their initial response was dismissive,..

Appreciate Shelly's great service - both humorous and competent

I attempted to contact them by phone, and after an hour of waiting, I was unsuccessful. So I decided to visit in person, only to be stunned by the overwhelming situation: a single employee handling..

Over the past eight years at Charlotte Keel, I've consistently experienced courteous and welcoming interactions with both the medical professionals and administrative team. They've successfully..

Terrible and incompetent practice - when you do get to speak to a Dr or Nurse they are brilliant but getting to that point is lengthy, needlessly complicated and the reception are entirely..

Scheduling a consultation at Charlotte Keel is utterly ridiculous. I received a text on 6.6.25 stating, "After reviewing your case notes, the GP recommends a routine telephone consultation. However,..

Why am I being charged fees for a service that's consistently unreliable, especially when the condescending front desk personnel seem intent on blocking my access to medical consultation - a basic..

I won't condemn the staff outright, but it seems the practice managers are solely focused on securing government funding. After extensive experience with this clinic, I've found it utterly..

This medical practice is absolutely the most incompetent facility I've ever encountered! From the beginning, their phone handling seems like it's being done by inexperienced kids who CONSISTENTLY..

The support team really went above and beyond to help me out, delivering an exceptional experience that truly met my expectations.

I'd rate them zero stars if possible! Scheduling an appointment is so challenging that calling them a healthcare provider seems laughable. They've recently updated their phone system, making the..

Skilled medical professionals, but disorganized administrative staff

Utterly appalling customer service and administrative handling from their front desk staff. It's truly disappointing because the physicians themselves have been relatively competent. The whole..

I rely on their Dental services, and they truly exceed all expectations Every single staff member, from the front desk to the top management, is absolutely phenomenal Completely satisfied, without..

Getting an appointment here is an absolute nightmare. You must persistently dial in the morning with zero queuing system. I've already made 31 attempts, and this is my second consecutive day of..

I've been struggling with multiple symptoms and intense discomfort for over a fortnight. Despite reaching out 5 times, including consultations with 111 and various pharmacists, securing an..

Absolutely terrible customer experience

Absolutely terrible customer service with staff who are completely unresponsive and unhelpful. It seems like they couldn't care less, even in an emergency situation. Avoid at all costs.

I am truly grateful to this medical practice for the exceptional care I've received. Every doctor I've encountered has been attentive to my symptoms and has demonstrated remarkable dedication to my..