ES

Emma S. 4 years ago • From Google

Rating

Average

Frustrating wait times ruin an otherwise great practice

Throughout my entire life, I've been a patient at this practice, and the medical staff are truly exceptional when I manage to secure a consultation. However, their appointment scheduling process is fundamentally flawed. This morning, I attempted to call from 8am and dialed 134 times, yet the phone line remained perpetually busy. By 9am, I briefly believed I'd connected, only to be greeted by an automated message declaring the surgery completely booked. This is far from satisfactory service. I've consistently encountered significant challenges in obtaining appointments, and it's evident that substantial improvements are urgently required.

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