MG

Mark G. one year ago • From Google

Rating

Excellent

Frustrating wait turns into excellent patient care

Anticipating a phone consultation early today, I was left hanging with no communication. Despite their website stating they're open until 6:30 PM, when I rang at 6:05 PM, an automated system informed me they were already shut. Kudos for their exceptional professionalism and compassionate care—I'll reserve my full thoughts for the email I've sent to the practice, assuming they'll even bother to read it. A thoroughly frustrated patient. UPDATE: My initial one-star experience has transformed into a five-star rating. The way they addressed my complaint was impressive, and I'm now a satisfied patient. Much appreciation.

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