The Grove Medical Practice
Iain M. 10 years ago • From Google
Bad
Frustrating wait with no end in sight
Very unsatisfactory experience this morning. I arrived at 09:10 for a 9:15 appointment and the electronic check-in system indicated a 4-minute wait. Initially, everything seemed fine. However, I happened to choose the morning when nearly everyone was running behind schedule. I ultimately gave up at 9:40 (25 minutes past my appointment time) after the receptionist informed me that three patients were still ahead of me. My frustration stems from the fact that had I been aware that the entire staff was running late, I could have contacted my workplace earlier, explained the delay, and enjoyed a coffee elsewhere instead of sitting in your dreary waiting area. As a result, I was forced to cancel to ensure I arrived at work when I had promised my staff. My recommendation? Ensure your electronic system provides accurate updates and remind your employees that during travel disruptions, they should depart home earlier to compensate. This isn't complex rocket science. If I can make the effort to arrive punctually, I expect the same level of professional courtesy in return. And please, don't bother sending me a reminder about my pending blood test, as I'm well aware I cancelled. Save your stamp.
The most dreadful medical clinic, my spouse suffers from a long-term health issue diagnosed at the hospital, and the practice absurdly claimed they had no medical documentation! We endured weeks of..
The Grove Medical Practice
Clare R.
Exceptional personnel, the medical professionals demonstrate high competence and are typically available to see you promptly around your scheduled time slot.
The Grove Medical Practice
Chakravarthy H.
Terrible medical facility, scheduling always delayed by nearly a week. During today's phone consultation, the front desk staff suggested that flu typically lasts a fortnight, recommending a lemon..
The Grove Medical Practice
JD M.
Every interaction with the reception staff has been consistently warm, welcoming, and supportive. As a recent addition to their patient roster, I've already experienced one of their physicians, and..
The Grove Medical Practice
Sophie-ella B.
Completely useless scheduling! I submitted a document to the front desk on Monday, requiring a response by Friday, but they failed to pass it to the physician until yesterday. Now I'm being informed..
The Grove Medical Practice
Jay S.
Absolutely zero stars deserved! The front desk staff displayed extremely unprofessional behavior.
The Grove Medical Practice
luckyp a.
There's a Gap store conveniently located close to my home, which is great! 👍👍
The Grove Medical Practice
roshan g.
Scheduling with this practice is incredibly frustrating. I consistently have to make multiple phone calls over several days just to secure an appointment slot. Their booking system would benefit..
The Grove Medical Practice
Parwez H.
On 02/07/2025, I had a conversation with my local medical practice and was thoroughly delighted by their exceptional customer care. The front desk staff member was remarkably courteous, warm, and..
The Grove Medical Practice
Kasia L.
An outstanding medical experience. Every staff member, from the receptionist to the physician, delivered top-notch service. The entire team demonstrated remarkable professionalism, carefully..
The Grove Medical Practice
Joey T.
Previously my medical practice before relocating. I wholeheartedly endorse this clinic, which is conveniently situated near my pharmacy. Dr Bhatt and particularly Dr Rabie are outstanding..
The Grove Medical Practice
Alan T.
Scheduling with the medical practice and securing a consultation was straightforward. The family generally consults with a single general practitioner who provides excellent care. Online platforms..
The Grove Medical Practice
El-Joudeh E.
The personnel at this medical facility demonstrate a complete absence of competence and are entirely ineffective. I strongly advise against seeking treatment here. Exercise extreme caution before..
The Grove Medical Practice
vikas k.
Disappointing visit with unhelpful front desk personnel and a doctor who was slow to respond, making for an overall unsatisfactory medical appointment.
The Grove Medical Practice
Aleks M.
I've been a patient at this practice since childhood and have visited numerous times, consistently receiving top-notch care for various medical concerns. Compared to other GP surgeries I've..
The Grove Medical Practice
jessica l.
I've encountered challenges with this medical situation, where one physician apparently filed a report against me, nearly leading to serious consequences. Now, no healthcare professional seems..
The Grove Medical Practice
Vidhi G.
The quality of service has significantly improved. It seems they've made changes to their medical staff and front desk operations, as I now receive appointments much more promptly and the personnel..
The Grove Medical Practice
Nicola E.
I've given 1 star because I was forced to write this review - I'd actually give 0 stars if I could! This morning, I called 16 times trying to secure an appointment for my children, one with chicken..
The Grove Medical Practice
Karim C.
Absolutely the most appalling healthcare facility in Britain! The personnel, from the front desk to management, display an unacceptable level of discourtesy! These individuals desperately require..
The Grove Medical Practice
Neeru N.
I'm incredibly frustrated with this medical service. My 8-year-old daughter is seriously ill, and I've been attempting to schedule an appointment, but they have no available slots - not even a phone..
The Grove Medical Practice
Kirti L.