IM

Iain M. 9 years ago • From Google

Rating

Bad

Frustrating wait with no end in sight

Very unsatisfactory experience this morning. I arrived at 09:10 for a 9:15 appointment and the electronic check-in system indicated a 4-minute wait. Initially, everything seemed fine. However, I happened to choose the morning when nearly everyone was running behind schedule. I ultimately gave up at 9:40 (25 minutes past my appointment time) after the receptionist informed me that three patients were still ahead of me. My frustration stems from the fact that had I been aware that the entire staff was running late, I could have contacted my workplace earlier, explained the delay, and enjoyed a coffee elsewhere instead of sitting in your dreary waiting area. As a result, I was forced to cancel to ensure I arrived at work when I had promised my staff. My recommendation? Ensure your electronic system provides accurate updates and remind your employees that during travel disruptions, they should depart home earlier to compensate. This isn't complex rocket science. If I can make the effort to arrive punctually, I expect the same level of professional courtesy in return. And please, don't bother sending me a reminder about my pending blood test, as I'm well aware I cancelled. Save your stamp.

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