WP

Will P. one year ago • From Google

Rating

Bad

Frustrating website at 10.45 on monday

I am utterly exasperated by this medical practice's communication strategy and their online portal's complete lack of clarity - it's absolutely ridiculous. Despite being technologically competent and managing a chronic health condition, I am astounded by the unintuitive interface and labyrinthine systems that consistently lead me nowhere. For an older person attempting to connect with the practice, this would undoubtedly trigger overwhelming frustration and eventual surrender - it's frankly unacceptable. After painstakingly navigating through multiple screens, I'm curtly informed that "Your Practice Isn't Accepting Online Requests At This Time"....at 10.45am on a Monday!! This is absurd! I'm not seeking emergency services - I simply want to send a brief message to request prescription renewal. Such a straightforward task has been transformed into an infuriating ordeal by their convoluted website and unavailable reception staff. This isn't my first experience of such incompetence. The practice urgently needs to redesign their system to prioritize patient experience and actual assistance, rather than creating unnecessary barriers.

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