Three Villages Medical Practice
CJ
Craig J. 2 years ago • From Google
Poor
I've consistently received good care when seeking medical attention, but booking an appointment has become increasingly challenging due to their website-only scheduling system. This morning, my wife was at the clinic for a routine visit and attempted to schedule another appointment with the receptionist. Despite being physically present and speaking directly with staff, she was instructed to use the website to complete the booking. Upon trying to do so, she discovered the online form was already closed, even though it was only 9am. Now, she'll have to wait until Monday to even request an appointment. This seems completely unreasonable - if you're going to mandate online booking, the form should remain accessible during business hours. Closing the form so early suggests the current appointment system is fundamentally flawed and not serving patients' needs effectively. The practice needs to seriously reconsider how they manage appointment scheduling to ensure patients can actually access medical care when they need it.
She s.