GA

Graham A. 3 years ago • From Google

Rating

Bad

Frustratingly slow customer service nightmare

I began my wait as the fifth caller in line to reach a caller navigator at 8:00 AM. Now, at 8:30 AM, I'm somehow still "number 4" in the queue. Typically, a consultation with a physician doesn't extend beyond 10 minutes, so why is it taking an eternity for a "Caller navigator" to handle a simple appointment request? It seems like there's a complete absence of staff actually picking up the phone.

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