Church Lane Surgery (Braintree)

While the Anima system functions adequately, albeit somewhat cumbersome when I need to make a call, I've frequently been abruptly disconnected just as I'm about to connect. I can clearly hear the..

Exceptional customer care with consistently available scheduling that meets my needs. The medical staff demonstrates a high level of professionalism and expertise.

I've experienced exceptional care at Church Lane Surgery. The receptionist, Becky, always greets patients with a warm and supportive demeanor, making the environment feel inviting and comfortable...

Despite frequent visits over the past couple of years, which have been less than ideal, I'm appreciative that the personnel consistently maintain a positive, welcoming demeanor. Their compassionate..

Abandoned without critical medication right before a long weekend, leaving me utterly frustrated and appalled by this repeated negligence.

Scheduling was a breeze, the front desk staff were welcoming, and the physician was excellent. Overall, a positive medical visit.

Absolutely abysmal service. Their communication regarding appointment bookings is non-existent. You're left hanging on the phone for ages, only to have them unceremoniously cut the call after an..

Encountered an issue with my medication order. Despite calling outside regular business hours, the support team was incredibly responsive. They resolved my prescription concern completely during a..

Their customer service is utterly abysmal, and their website is completely dysfunctional. Even after struggling to navigate their site - since they never pick up phone calls and only want to..

Spent 30 minutes trapped in their phone queue, only to be abruptly disconnected without warning! After checking other customer experiences, it's clear this company operates with complete..

To be fair, they've improved their service with the new digital scheduling platform, which functions smoothly and ensures you get an appointment quickly. The receptionist during my recent visits has..

Recently became a patient at this medical practice. The physician I consult with is incredibly welcoming and supportive. I'm thoroughly satisfied with the care and assistance I've been provided 😀

Absolutely worthless service. They promised to email a referral link but never followed through. Months ago, they claimed they'd contact me within a month, which never happened. When I followed up,..

Over the past month, I've been struggling to schedule my son's follow-up vaccination, which should be done a week after the previous one. Calling their line redirects me to their website, with..

The communication with this medical practice is absolutely appalling. After repeatedly attempting to reach them for weeks, their eventual response is filled with conflicting and nonsensical..

I've been desperately seeking assistance since my mother's passing two years ago, but this medical practice shows zero compassion beyond their own financial interests. The entire staff demonstrates..

Utterly unbelievable! I'm attempting to help my brother get a referral, and they expect me to handle the process myself. I've been in limbo for a month and a half, eager to dial the number if only..

Absolutely appalling experience trying to book a medical appointment! I repeatedly called their office, and when I finally showed up in person, the staff seemed more interested in socializing than..

I wanted to share a positive experience at Church Lane Surgery regarding some recent health concerns. The nurse practitioner, Sam, was incredibly supportive and thoroughly explained everything I..

Personnel display an extremely discourteous and unpleasant demeanor. Upon attempting to contact the business via telephone, no representative is available to respond.