Gables Surgery
SS
Shahina S. one year ago • From Google
Bad
With utmost candor, I harbor profound reservations about the professional caliber, competence, and leadership of this surgical facility. The entire system appears fundamentally flawed — spanning from initial reception to clinical treatment. From my perspective, Gable Surgery is egregiously failing the community it purportedly serves, and I emphatically suggest that oversight authorities conduct a comprehensive investigation into this practice's operations. Currently, it resembles a complete misallocation of resources and public funds. Initially, the administrative team demonstrates remarkable incompetence in managing basic responsibilities. Repeatedly, I've experienced scheduling errors, and today proved no exception. I accompanied my wife to an anticipated appointment after nearly three weeks of waiting, only to be informed it was actually scheduled for the PREVIOUS DAY. No reminder or notification was provided — utterly unacceptable in our contemporary technological landscape. Their response? A perfunctory apology. Such dismissiveness is inadequate when patients' well-being is at risk. Numerous staff members appear inadequately trained, unprofessional, and devoid of the hospitality fundamental to healthcare environments. Some seemingly struggle with professional demands, appearing beyond optimal working age. This represents a disservice not just to patients, but potentially to the employees themselves. My concerns transcend administrative shortcomings. A particularly alarming incident involved a physician attempting to administer an injection to my young daughter. The needle bent during the procedure, causing her significant distress. The doctor — an older woman, seemingly non-native English speaker, likely from Africa — managed the situation without requisite medical professionalism or compassion. The experience was traumatizing for both my daughter and our family. Securing an appointment remains an insurmountable challenge. We're consistently advised to wait 2–3 weeks, even for urgent medical needs. The notion of 'emergency care' appears entirely absent.
Lakshmi Y.