Ashcroft Surgery

It's been difficult to reach anyone by telephone. I've experienced lengthy wait times when trying to get through, particularly during afternoon hours. This isn't an isolated incident for..

I am really pleased to be a patient at this surgery. The clinical team demonstrates excellent interpersonal skills and has a talent for breaking down complicated medical matters into straightforward..

This establishment is poorly managed and operated without adequate care standards. Patients requiring significant pharmaceutical support are being permitted to discontinue their medications without..

The reception team has consistently provided excellent assistance. The clinical staff have consistently delivered high-quality care. Much appreciated.

Why do impatient individuals always complain. This is a good surgery. The healthcare professionals and staff members are courteous and respectful. We have been attending for many years, and remain..

The appointment that was scheduled for my child was not available when I arrived. I experienced a lengthy wait with my young child before being seen by the healthcare provider. On a previous..

I would rate this experience far lower if possible. I have found the standard of service at this medical practice to be extremely disappointing, particularly given that my child required care..

Unable to reach the practice by telephone despite numerous attempts throughout the morning. Very disappointing experience.

I recently attended an appointment for a blood test. I noticed that the area where the sample was taken was not cleaned with antiseptic beforehand.

The team demonstrated considerable helpfulness and expertise, with a clear commitment to health priorities. The nursing staff and support personnel were excellent throughout, and I have no..

Poor service quality with frustratingly long telephone hold times and repetitive automated messaging.

I find it disappointing and aggravating that online appointment options are not available.

Why is it necessary to call during such a limited time window to schedule an appointment? I was at the surgery and advised by clinical staff that I required a consultation, but reception informed me..

I have been attending this practice for over four decades and have never felt the need to seek care elsewhere. Throughout my time here, I have witnessed numerous clinicians transition through the..

The practice does not demonstrate the level of care and attention I would expect to receive.

The telephone and appointment booking system leaves much to be desired, however once you manage to get through, the reception team are consistently pleasant and supportive. The clinical staff..

I cannot fault the clinical staff at all. Once you navigate through the telephone system, this review is scored as fairly as possible as they are excellent. However, the receptionist who answered my..

All medical practices across the nation face resource constraints and have experienced reduced funding over an extended period. The standard of care provided at this practice is satisfactory, though..

I called to schedule an appointment at 8.30am but the lines were busy until someone picked up at 9.25am, only to inform me that no appointments were available. I was feeling quite unwell and had..

I'm quite frustrated because there's consistently a significant wait of around an hour between my appointment time and actually being seen by a clinician. The process isn't clear to me...