JH

Jackie H. 2 years ago • From Google

Rating

Bad

Generations of care turned into medical neglect

My family has relied on this medical practice across five generations. From my childhood memories of Dr Medhurst, Dr Wilson, Dr Bacon, Dr Graham, to the more recent Dr Bal, these physicians were truly exceptional - genuinely caring, proactive in following up test results, and advocating for additional diagnostic procedures like x-rays and blood tests. In stark contrast, the current experience is deeply frustrating. After struggling to get through, you're confronted by a dismissive receptionist who demands a comprehensive medical history, only to then inform you that no appointments are available. They provide no guidance on alternative healthcare options or where else you might seek medical assistance. The quality of care has dramatically deteriorated with absolutely no indication of potential improvement. Even when facing potentially life-threatening conditions or having a GP recommendation to return, patients are systematically denied the opportunity to receive timely medical attention.

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