NT

Natalia T. 2 years ago • From Google

Rating

Great

Getting an appointment took persistence and public feedback

After initially experiencing considerable difficulty in obtaining an appointment at the local practice, matters improved substantially following my feedback. Within a day of raising my concerns, the practice reached out to me directly, showing impressive responsiveness to patient input. Remarkably, they arranged an appointment within approximately two hours of our discussion. During my attendance, I received outstanding care and professionalism. The team not only addressed my immediate health concerns promptly but also resolved matters that had been outstanding for several months. This experience demonstrated the importance of effective communication and suggested that enhanced training in appointment scheduling procedures could be beneficial. I now recognise a more positive aspect of the local practice - one that demonstrates capability in delivering high-quality service and genuine patient support. It is evident that when communication functions properly, the standard of care is commendable. This experience has substantially altered my perspective, and I believe it appropriate to revise my rating to 4 stars, reflecting both the initial difficulties encountered and the ultimately favourable outcome.

Binfield Road Surgery

2 years ago

Hi Natalia, We are really sorry that you had a dissapointing experience with us, that's not the kind of service we are. It would be really helpful to have a chance to review what went wrong and see where we can improve - please do get in touch with us - our email address is [email protected] Kind regards, The team at Binfield

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