Chadwick Practice

The practice provided excellent care before the pandemic and there were no complaints at that time. Since then, accessing appointments has become significantly more difficult. Appointments now..

The approach of dismissing concerns and repeatedly directing patients to call back the following morning at 8am is a frustrating practice that raises serious questions about the quality of care..

I have been attempting to reach the practice since early morning and have only encountered an unresponsive line. This experience has prompted me to consider switching to a different medical practice.

Disappointing experience with the appointment booking system. The practice requests calls between 8:30 and 9am to schedule appointments, but even when calling early in the queue, availability runs..

I required a form to be completed and was informed it would take approximately two weeks, however it has now exceeded that timeframe by a week. When I attempted to arrange an appointment to discuss..

The telephone lines during the early morning hours appear to be consistently busy, with calls either not connecting properly or resulting in engaged tones. When contact is eventually made,..

Attempted to call at the designated morning time to book an appointment on the same day, but was unable to reach the practice as the phone line was not responding.

Unable to reach the practice by telephone, and when contact is made, the conversation feels confrontational. There was a significant wait at reception during a busy Monday morning, with what..

I rang the surgery this morning because I had run out of one of my regular medications and needed to arrange a refill. I was told that a review would be required before I could obtain more. I..

Extremely difficult to get in touch with, and when contact is made, the assistance provided falls short of expectations.

I have been a patient at this practice for many years and have consistently had a positive experience. The team members are always courteous and supportive, and I find the clinicians approachable..

I would rate this experience much lower if possible. I attempted to contact the practice at the recommended time in the morning, but found the telephone lines consistently engaged and difficult to..

I attempted to call at the designated time in the morning as instructed, but was unable to reach anyone until nearly an hour later. When I finally got through, I was informed that no appointments..

I experienced an issue with ear blockage and attempted home treatment for a fortnight without success. When I contacted the practice to arrange an appointment hoping to receive a specific procedure,..

I have been a patient at this practice for many years and consider them to be excellent. The team demonstrates genuine commitment to supporting all of their patients. There can be occasional waiting..

I have consistently had no difficulty obtaining appointments with clinical staff members. The reception team has always been pleasant and welcoming. I have been a patient at this practice for..

Extremely poor telephone accessibility. I attempted numerous times over several minutes to reach the practice to cancel an appointment, only to encounter continuous busy signals. After finally..

I've been unable to secure appointments despite making numerous attempts to contact the practice from early morning, and after waiting in line was informed that no slots were available and directed..

I was disappointed by the manner of the front desk staff during my visit. The receptionist appeared dismissive and lacked empathy when dealing with another patient who was struggling to arrange an..

I recently registered as a new patient and have found the interactions I've experienced so far to be quite positive.