Cestria Health Centre
NR
Nicole R. 5 years ago • From Google
Poor
I used to feel very appreciative of this practice until the pandemic period began. The approach taken towards patient care and accessibility has felt disappointing. There appears to be limited flexibility for those working unconventional hours, as securing a phone appointment requires calling early in the day, which can be challenging for night shift workers. When appointments do seem unavailable, persistence in enquiring sometimes results in slots becoming accessible. The reception team's demeanor could benefit from greater warmth and understanding when interacting with patients, though the clinical staff members are generally approachable and helpful when access to them can be arranged. I recognise the practice has been managing significant pressures and attempting to minimise in-person consultations during this period. However, the current system of remote consultations combined with prescription management alone may not adequately address all patient needs. The difficulty in obtaining appointment availability has been a source of considerable stress and has negatively impacted my wellbeing. It would be beneficial if patients felt more valued and supported in their interactions with the practice, as they did previously.
Keith L.