Cestria Health Centre
NM
Neil M. 5 years ago • From Google
Poor
I have been a patient at this practice for approximately four decades and have watched it develop considerably over that time. The clinical staff have consistently provided excellent care, however during the past year both of my parents have experienced significant disappointment with the surgery. My father, who typically only seeks appointments when absolutely necessary, has found it extremely difficult to secure one. My mother faced similar challenges previously, and both feel quite let down by their experiences with the practice. This is not a reflection on the quality of the clinical team, but perhaps greater understanding from the reception staff could make a difference. I would like to be more positive, but witnessing my parents' frustration has understandably affected my overall impression. Following this, I appreciate the response provided. I have shared the updated appointment procedures with my father and explained how the new system operates. There appears to be insufficient communication to patients about these changes at present, which likely explains why older patients are finding the process challenging. My father has now managed to speak with a clinician this morning and we are hopeful that matters will progress from here. Thank you to you and the entire team at the surgery.
Keith L.