KB

Ken B. 5 years ago • From Google

Rating

Bad

Getting through on hold takes forever and medication's chaotic

Securing an appointment is challenging, and the calibre of guidance and compassionate care appears to vary considerably depending on which clinician you consult. The administrative systems surrounding prescription management are problematic, ranging from inefficient to severely inadequate. Obtaining the correct medication within a reasonable timeframe consistently proves difficult. This recurring issue lacks adequate channels for discussion and resolution. Recently, after waiting 16 minutes to reach someone regarding a prescription concern, key personnel were unavailable to address the matter. When experiencing a recent health concern, the practice offered a remote consultation scheduled eight days ahead, with an in-person visit only if considered appropriate. A brief conversation with a healthcare professional outside the practice swiftly resolved the issue. The service appears to have deteriorated noticeably over the preceding four to five years.

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