Bishops Close Medical Practice

We consistently attend this practice with complete confidence, from the reception team through to the clinical staff, all of whom are welcoming and helpful. The waiting area is well-designed for..

The team here are welcoming and approachable. Visiting the practice in person results in prompt attention. The service provided was very supportive and beneficial.

The level of service, consideration and support I have experienced since becoming a patient here over the past year has occasionally been quite remarkable. The practice demonstrates efficiency..

It takes an extremely long time to navigate the automated phone system, and when you do manage to reach someone, the reception team's demeanor can be quite off-putting. They speak to callers and..

Outstanding service received from the clinical team for my elderly mother. An extremely knowledgeable, courteous and caring healthcare professional delivered care with genuine empathy.

I recently relocated to the area and needed to register with a new medical practice. I selected one at random from the several surgeries located nearby. I had some concerns before booking my initial..

I was informed that the earliest available appointment slot was three weeks away and was unable to obtain an urgent appointment when I requested one.

I have been attending this practice for a considerable time and have consistently found the reception staff, clinicians, and nursing team to be pleasant and approachable.

I'm new to this practice and have had a positive experience so far. I've been able to obtain appointments promptly, often on the same day I request them. The team members have consistently..

The practice is difficult to reach by telephone, which impacts the ability to access their services. Consider switching to an alternative surgery if accessibility is a priority for you.

The practice is difficult to reach by telephone.

It is disappointing to observe a significant deterioration in the standard and accessibility of services throughout my time as a patient at this practice. The focus appears to be directed more..

Is it possible to get through on the phone at this practice? The line always seems to be busy whenever I try to call. I would rate my experience much lower if the system allowed it.

Standards appear to be declining noticeably since recent staffing changes. The nursing team continues to provide excellent care, however some reception staff members communicate in a manner that..

I have made numerous attempts to contact the practice without success. Getting through has proven to be an extremely challenging and frustrating experience. The difficulty in reaching the surgery..

An example of concerns regarding how certain practices may continue to operate despite regulatory oversight mechanisms.

Attempting to reach the practice by telephone can be quite frustrating. This morning alone required numerous attempts before successfully connecting, spanning a period of several hours from early..

I was contacted by a staff member I hadn't encountered before regarding test results. The call came very late on a Friday evening, just before closing time. I found the communication unhelpful as it..

Visited the surgery for a non-medical matter and was very pleased with the helpful and friendly service provided by the reception staff.

I have consistently received outstanding care and support from all members of the practice team.