Werneth Medical Practice
Imthiyaz A. one year ago • From Google
Great
Getting through on the phone takes persistence
I am somewhat disheartened by the number of negative reviews for this practice. However, my own experience has been largely positive. It is somewhat challenging to secure an appointment at short notice, though this appears to be a common issue across many practices. At my most recent visit just over a week ago, I made several attempts to book an appointment over approximately 20 minutes, and I was able to obtain a same-day slot in the afternoon. One minor concern during that visit was that the reception staff member was unavailable, which meant that another patient and I were left waiting for approximately 5 minutes without anyone attending to us. Throughout my appointments over the past year (4 visits in total, which is quite frequent for me), the clinical staff have consistently demonstrated respect, professionalism, courtesy, and understanding, whilst providing clear information about my health matters. The clinical team also informed me about a helpful programme, which I have since joined and found to be very beneficial. I would also be very grateful if the practice were able to offer work experience opportunities through shadowing. However, when I last enquired, I was informed that they are not currently accepting applications for such placements.
Over the past few weeks I've received several vaccinations, so I'm hopeful I have good protection now. I visited today to arrange prescriptions for myself, my spouse, and my child, and the..
Werneth Medical Practice
maryam t.
The staff members were impolite and unhelpful, and I felt the customer service was poor. I was dissatisfied with my experience at this medical centre and decided to lodge a formal complaint with the..
Werneth Medical Practice
Syd M.
I have found it very difficult to secure an appointment at this practice. The telephone system is problematic, with lines frequently busy during the booking window, and when contact is eventually..
Werneth Medical Practice
Wendy W.
The visit went well, with everything conducted in a professional manner.
Werneth Medical Practice
Amna K.
Such a poor experience at this practice that I would not recommend it.
Werneth Medical Practice
Zarina F.
I called requesting an urgent appointment but was told there were no slots available. When I asked about booking in for another day, I was again informed that nothing could be arranged. I then..
Werneth Medical Practice
Royla K.
Absolutely no good..I wouldn't join if I hadn't already...the reception team could be improved and obtaining an appointment is very difficult, as calls often go unanswered and when contact is made..
Werneth Medical Practice
Samina S.
The staff members were quite discourteous and their conduct seemed unprofessional. It took several attempts to get through when calling the practice. I have observed staff members conversing amongst..
Werneth Medical Practice
Maaria A.
I have serious concerns about the standard of care being provided at this practice. My mother has experienced ongoing health issues over an extended period, and I feel these concerns have not been..
Werneth Medical Practice
Peter D.
I appreciate the care provided by the district nursing team who assisted with my wound management following my surgical procedure. They demonstrated professionalism and treated me with respect..
Werneth Medical Practice
Humaira I.
Disappointing experience with the service received. The reception staff were unhelpful when I arrived slightly behind my scheduled time, and I was turned away without being seen. This contrasts with..
Werneth Medical Practice
shaban h.
The service has been consistently disappointing over an extended period. Obtaining an appointment requires waiting considerably longer than ideal, and there have been instances where appointments..
Werneth Medical Practice
Louise L.
The reception team were pleasant and accommodating. I have consistently had positive experiences at this practice and would recommend it. 😄
Werneth Medical Practice
Uzma 7.
Absolutely appalling!!! It took a considerable wait to get through on the phone and then there were no appointments available, not even for an urgent situation involving my child. This is ridiculous!!
Werneth Medical Practice
Sumaya R.
If you are feeling unwell, you may want to consider visiting a walk-in centre instead. I found the reception experience to be unhelpful and felt it made my situation worse when calling ahead. I..
Werneth Medical Practice
Ittba S.
Extremely frustrating experience! Called at 8 as instructed and got through at 8:20, only to have the call disconnected. Called back and didn't manage to connect until 9:45. Despite being fourth in..
Werneth Medical Practice
Arfan I.
Attempting to secure an appointment throughout the week proved to be an unproductive experience.
Werneth Medical Practice
kiran s.
This surgery has been extremely disappointing and frustrating to deal with. The phone lines are not answered promptly. I called earlier and had to wait for 8 minutes listening to the phone ring..
Werneth Medical Practice
Pat M.
The shift towards online-only appointments has created barriers for older patients who are less comfortable with technology, making it difficult for them to access medical care in a way that suits..
Werneth Medical Practice
Rahyan R.
The clinician at this practice should consider whether their current approach aligns with their professional responsibilities, as the demands of the role appear to have resulted in a somewhat..
Werneth Medical Practice
Alan B.