IA

Imthiyaz A. one year ago • From Google

Rating

Great

Getting through on the phone takes persistence

I am somewhat disheartened by the number of negative reviews for this practice. However, my own experience has been largely positive. It is somewhat challenging to secure an appointment at short notice, though this appears to be a common issue across many practices. At my most recent visit just over a week ago, I made several attempts to book an appointment over approximately 20 minutes, and I was able to obtain a same-day slot in the afternoon. One minor concern during that visit was that the reception staff member was unavailable, which meant that another patient and I were left waiting for approximately 5 minutes without anyone attending to us. Throughout my appointments over the past year (4 visits in total, which is quite frequent for me), the clinical staff have consistently demonstrated respect, professionalism, courtesy, and understanding, whilst providing clear information about my health matters. The clinical team also informed me about a helpful programme, which I have since joined and found to be very beneficial. I would also be very grateful if the practice were able to offer work experience opportunities through shadowing. However, when I last enquired, I was informed that they are not currently accepting applications for such placements.

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