Linthorpe Surgery
LF
Lindsay F. 3 years ago • From Google
Average
I have a very positive impression of this practice overall. The main challenge I encountered was accessing the surgery by telephone, which proved time-consuming and difficult to navigate, though persistence does eventually get results. However, this highlights a need for an improved communication system. Like many NHS facilities, the practice would benefit from additional staffing resources to manage current demand and reduce waiting times. The clinical team members are excellent. They demonstrate genuine attentiveness, take time to listen carefully, and provide clear explanations in a way I hadn't experienced at my previous surgery. There are areas where some team members could enhance their approach. I felt that on occasions when I had researched my own health concerns and understood what support I needed, my input wasn't fully considered. This was particularly noticeable when I referenced relevant NHS guidance related to my situation. Greater responsiveness to patient knowledge and ensuring that promised information is reliably sent through would make a meaningful difference. Overall, I appreciate the dedication shown and would encourage the team to continue learning from one another and building on their strengths.
Leif J.