Avonside Health Centre
MG
Mr G. 4 years ago • From Google
Average
Overall, the staff at the practice are excellent. However, the appointment booking system and telephone arrangements are incredibly frustrating. Getting through to book an appointment in the morning feels like a stressful race, and it's easy to miss out. The callback system to secure your place in the queue sometimes disconnects when you're finally reached back, which is disappointing. The online booking process is similarly problematic, with multiple questions that make you reluctant to proceed with your enquiry. The appointment access strategy would benefit from being redesigned with patients' needs more firmly in mind. That said, I must commend the vast majority of clinical and reception staff at the practice, who are genuinely helpful and professional. Once you do manage to get an appointment, they provide excellent care and support. It's unfortunate that the technology and systems in place undermine what is otherwise a dedicated and caring team.
Michelle G.