Glebe Road Surgery
Sophiet318 S. one year ago • From Google
Poor
Glebe Road Surgery: Frustrating and Disappointing
It's hard to comprehend how far Glebe Road surgery has fallen from its former reputation as one of London's top medical practices! Having been registered here for two decades, we are utterly disheartened by the current state of affairs. The answering system is now an incomprehensible nightmare, with a rapid-fire recorded message that runs for an interminable five minutes before allowing any interaction. The new appointment system is completely non-functional, refusing to schedule medication reviews despite explicitly requiring patients to book appointments to continue receiving their prescriptions. The receptionists now act as gatekeepers, arbitrarily deciding whether your symptoms merit a doctor's consultation and shamelessly quoting £100 for completing a medical history form, with an absurd 28-day waiting period. Adding insult to injury, we've noticed staff seemingly posting their own reviews to artificially inflate their Google rating. The only saving grace is a handful of dedicated doctors who continue to maintain professional standards and give us a glimmer of hope. Our current strategy is to gradually transfer family members to Essex House surgery, which reportedly offers a much more competent service, and potentially relocate everyone if the experience proves better.
Never able to get through when I contact them, even right at opening time. Their management seems disorganized and they consistently run behind schedule. Frequent interruptions and setbacks make..
Glebe Road Surgery
Anonymouse
Our family has been at this practice for a few years and the main problem is getting appointments - very difficult and often impossible.
Glebe Road Surgery
Anna P.
I've consistently received top-notch treatment at Glebe Road Surgery - they're truly outstanding and make extraordinary efforts to assist patients. I was especially grateful when they prescribed a..
Glebe Road Surgery
Simon R.
Tried out the recently launched digital scheduling and pre-screening platform. An incredible upgrade compared to the previous phone-based method. Quick appointment booking. Arrived and was seen..
Glebe Road Surgery
Julian B.
I'm baffled by the overwhelmingly positive feedback this establishment receives. As a former client, I recall a visit where I arrived with three distinct concerns, only to be abruptly informed that..
Glebe Road Surgery
Isla B.
During my visits to Glebe Road in person, the doctors have consistently been supportive, but the receptionists have been notably less accommodating, often appearing hostile and rushed. While I..
Glebe Road Surgery
K K.
A receptionist with a foreign accent displayed extremely unprofessional behavior when my daughter attempted to schedule a blood test at the medical practice. The staff member responded with an..
Glebe Road Surgery
Maryam B.
I've been a patient at this medical practice for an extended period, and the entire team, from staff to physicians, has consistently been outstanding. Sonia, who works at the front desk, is..
Glebe Road Surgery
Anthony O.
Deeply disappointed. My partner has been receiving care at this facility for over four decades. Scheduling an urgent appointment has become an incredibly frustrating experience. Every attempt to..
Glebe Road Surgery
sophiet318 s.
It's hard to comprehend how far Glebe Road surgery has fallen from its former reputation as one of London's top medical practices! Having been registered here for two decades, we are utterly..
Glebe Road Surgery
Sarah S.
I tried out the updated system, and it performed admirably. There were a couple of initial queries to navigate, but the effort was ultimately worthwhile since I could schedule appointments..
Glebe Road Surgery
Min M.
Scheduling appointments here is a constant frustration. Why even bother setting a specific time slot when they consistently run behind? Morning appointments are no exception, and even quick..
Glebe Road Surgery
Melissa A.
I'm attempting to schedule a consultation for my 10-year-old daughter who might have an ear infection, and I've already spent 32 minutes waiting on hold. The earliest appointment I can find online..
Glebe Road Surgery
Ismail A.
An absolute disaster of a general practitioner who falls short in every aspect—terrible communication, abysmal patient service, and a complete lack of compassionate healthcare delivery.
Glebe Road Surgery
Fee P.
Regrettably, this medical practice, which once provided a warm, individualized experience, has become extremely challenging to access. The current booking process involves completing extensive..
Glebe Road Surgery
rhonda c.
I've been associated with this medical practice for nearly three decades. Once, it was an exceptional surgery with outstanding physicians. Dr. Olney, in particular, was remarkable but has now..
Glebe Road Surgery
karine p.
I've now utilized the Glebe Surgery's new contact system on two occasions! Initially, I sought a prescription and required a couple of gentle guidance prompts to navigate the process, but phone..
Glebe Road Surgery
Jake B.
An absolute nightmare of a general practitioner who falls short in every aspect. Their communication is abysmal, they arbitrarily deny repeat prescription requests without valid explanation, and..
Glebe Road Surgery
Chiara G.
The medical practice has implemented a peculiar AI scheduling platform that is completely dysfunctional. The automated system's questions bear no relevance to my specific medical needs... I strongly..
Glebe Road Surgery
Dearbhail S.
Dr Mendoza stands out as truly outstanding. I'm deeply grateful to her, along with Dr Powles and Dr Rice-Jones, during a challenging period. Their approach is highly professional, practical, and..
Glebe Road Surgery
leonie b.