SS

Sophiet318 S. one year ago • From Google

Rating

Poor

Glebe Road Surgery: Frustrating and Disappointing

It's hard to comprehend how far Glebe Road surgery has fallen from its former reputation as one of London's top medical practices! Having been registered here for two decades, we are utterly disheartened by the current state of affairs. The answering system is now an incomprehensible nightmare, with a rapid-fire recorded message that runs for an interminable five minutes before allowing any interaction. The new appointment system is completely non-functional, refusing to schedule medication reviews despite explicitly requiring patients to book appointments to continue receiving their prescriptions. The receptionists now act as gatekeepers, arbitrarily deciding whether your symptoms merit a doctor's consultation and shamelessly quoting £100 for completing a medical history form, with an absurd 28-day waiting period. Adding insult to injury, we've noticed staff seemingly posting their own reviews to artificially inflate their Google rating. The only saving grace is a handful of dedicated doctors who continue to maintain professional standards and give us a glimmer of hope. Our current strategy is to gradually transfer family members to Essex House surgery, which reportedly offers a much more competent service, and potentially relocate everyone if the experience proves better.

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