IR

Ian R. 4 years ago • From Google

Rating

Bad

Good doctors but administrative nightmare

The physicians themselves are adequate, but the administrative staff and back-end operations leave much to be desired. After sending an email requesting prescription renewal, I received no response whatsoever. Three days later, I had no choice but to physically visit the facility since the telephone lines remained perpetually busy and their automated answering system was completely non-functional. Upon arrival, the front desk personnel informed me that I would need to schedule a consultation with the doctor due to the timing of my previous medication dispensation. Their solution? Call again at precisely 8:00 AM the following morning! The managerial aspects of this medical practice desperately require a comprehensive restructuring.

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