GK

Greta K. 6 months ago

Rating

Excellent

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good Practice

Extremely painful Right hand . On this occasion I felt should have been S/B a Dr. Spoke with PA who prescribed pain relief , pain relief gel, Referral to MSK which took approx 4 weeks. Had to go to Walk in Centre. Dr said he would inform My GP re sorting out xray, bloods etc I was worried I had septic Arthritis. On this occasion I felt let down until I eventually saw Dr Malik. She was great on the Ball with prompt care to refer me to A/E where I was assured it was not Septic Arthritis but a Flare up from Arthritis in my hand. Was told I was referred to MSK for help with advice & possible Exercises for my hand as being Right handed affected my ability to do anything to look after myself ADL/s & everything that I needed to use my right hand for. I am 72 yrs old. Am still waiting on the Msk but its to late now . It appears The Brooke Surgery is short staffed but on the whole a good practice & all the staff are kind , & helpful as best they can .

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