Westbourne Medical Centre
A
Anonymouse 9 months ago
Poor
I recently attended a follow-up GP appointment after having blood tests done. Unfortunately, the results had not yet come through at the time of the consultation. The GP I saw was new to me and, from the outset, appeared dismissive and uninterested. I was not given the opportunity to explain my symptoms or the reason for the blood tests. Instead, I was told, without discussion, that “the results probably won’t show anything” and that my symptoms would “go away on their own.” The consultation lasted barely two minutes — after I had already waited about 25 minutes past my appointment time — and left me feeling dismissed and unheard. It was clear the GP did not wish to engage with my concerns that day. As a doctor in training myself, I found this deeply disappointing. The experience contradicted the principles of patient-centred care and communication that we are all taught to uphold. Regardless of the clinical outcome, every patient deserves to be listened to, taken seriously, and treated with respect. I want to note that the front desk staff, reception team, and other GPs at this practice have always been professional, kind, and attentive. This experience does not reflect how the practice usually operates, but I was very disappointed by this particular consultation.
Alan A.