Widdrington Station Widdrington Surgery

Recently joined the practice and have found it straightforward to book appointments. The reception team have been friendly and supportive, and the online booking system works well. I have no issues..

A frustrating experience overall. I was left waiting outside in very cold weather for a considerable amount of time and my appointment did not commence as expected.

Waiting considerably longer than expected for a response while undergoing rehabilitation proved to be an incredibly frustrating experience. The service fell short of expectations.

The facility maintains high standards of cleanliness and organisation, with staff who are approachable and keen to provide assistance. During recent health challenges, the practice has implemented..

The entire team has demonstrated such warmth, knowledge and support during what must be a challenging period. I really appreciate the care and dedication shown.

I would give a lower rating if possible. Obtaining an appointment with a clinician is extremely challenging, and when an appointment is secured, the consultation does not appear to result in..

The practice did not meet my expectations 😡

Consistently excellent service 👏

I have been attending this practice for eighteen years and during my infrequent visits, I have consistently experienced excellent care from the clinicians and entire team. Like any organisation,..

This is an update to my previous review from over two years ago, when I had a positive experience. Previously, I was consistently able to see the same healthcare professional who had been at the..

A formal complaint is being submitted regarding concerns about the care received at this surgery. A close acquaintance may now require a procedure as a result of issues experienced during their..

The clinical staff at this practice have been unhelpful and dismissive in their interactions with me. I have experienced frustration with how my referrals, medications, and care plans have been..

Throughout the years, the medical professionals and support staff at this practice have provided my family with attentive and compassionate care. The front desk team are courteous and accommodating...

Dealt with all of my concerns. I feel confident in their commitment to privacy.

My elderly relative experienced a serious leg injury that became infected. When she contacted the surgery requesting an appointment, she was informed that none were available. She also inquired..

Attended the surgery recently for a routine screening appointment and would like to express my appreciation for the staff member who helped put me at ease and made me feel comfortable throughout the..

I have been a patient at this practice for two years now, and I must say I have found it to be disappointing. While adult appointments are difficult to obtain, the situation for children's care is..

Excellent service. All staff members across the practice, including clinical and administrative teams, were very pleasant and extremely helpful. Thank you.

I recently attended the surgery for a scheduled appointment and found the lack of signage and guidance quite problematic. There were no clear instructions visible regarding where to proceed or what..

Excellent practice. Every interaction with the clinical team has been supportive and caring. The nursing staff are lovely and the reception team very warm and helpful. Thank you.