LH

Louella H. 6 years ago • From Google

Rating

Excellent

Got a callback from the duty doctor in thirty minutes

I felt compelled to commend Lensfield Medical Practice for the exceptionally quick and efficient service I received recently. When I called the surgery at 10 a.m. seeking an urgent appointment due to a urinary tract infection causing significant pain, the receptionist was courteous and accommodating. Although same-day slots weren't available, she kindly arranged for the duty doctor to contact me promptly. Dr Goodhart called back within thirty minutes and demonstrated remarkable compassion and professionalism, offering practical advice to manage my discomfort and arranging for a prescription to be sent directly to my local pharmacy. I was able to pick this up that same morning and start treatment immediately, with my condition improving considerably within days. The practice's streamlined approach proved remarkably efficient, and I wanted to express my gratitude for being part of such a well-organised clinic with such excellent systems in place. I feel genuinely fortunate to be registered here. Louella Worboys (nhs records in this name)

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