DB

Denise B. 4 years ago • From Google

Rating

Bad

Gp appointments vanished after long wait

I'm echoing the sentiments of previous reviewers: I attempted to schedule a GP consultation, only to discover, after being 15th in line and waiting nearly an hour, that predictably no appointments were available. Their suggestion was to try again on the next working day or contact 111/Widnes Walk In. Why would I want to call alternative services when I simply need a straightforward GP appointment? On February 11th, the surgery had merely 28 appointments with just one GP present - surely inadequate for what seems to be a large patient population. I'm bewildered how this situation continues despite persistent negative feedback. The phone system lacks even a basic message indicating fully booked appointments, which makes the entire process incredibly frustrating. The sense of hopelessness is palpable - I called precisely at 8am, and when I described the process as a "lottery", even the receptionist conceded agreement. This approach to patient care is fundamentally unacceptable and demonstrates a complete disregard for patient needs and convenience.

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