The Ferryhill Medical Practice

Cannot ask for a better service, still a top service from beginning to end and thank you all.

Don't bother! The practice showed no willingness to provide assistance when help was needed.

There has been talk circulating that the surgery experienced telephone connectivity issues. This appears to be accurate, as I was unable to reach the practice despite attempting to call on multiple..

Wouldn't recommend this practice. If you ever encounter certain receptionists, I'd suggest hanging up as they interrupt constantly and seem to overstep their role. They come across as..

The nursing staff's approach continues to be unwelcoming, with a lack of warmth and attentiveness during interactions.

Being informed that an appointment to have a procedure removed wasn't available at this location and being directed elsewhere was frustrating. The lack of further guidance on next steps felt..

I have found the level of care and attention at this practice to be severely lacking over an extended period of time.

I have resided in numerous different locations across England and this practice stands out as the finest I have experienced. The reception team is notably helpful and welcoming, and there is an..

The surgery maintains a welcoming and hygienic environment with a substantial team of healthcare professionals. The majority of clinical staff demonstrate competence in their roles, though there..

I have received a very good standard of care from this practice and have very few concerns to raise. The reduction of 2 stars reflects my experience with one team member whose communication style I..

I am concerned about the impact on my health from what I experienced as exceptionally discourteous reception staff. I felt that not being listened to and messages not being conveyed accurately..

Still waiting for a call from the pharmacy regarding a medication issue that was reported several days ago. The receptionist was contacted early in the morning, but no follow-up communication has..

I have been a patient at this practice for several years now and have consistently experienced prompt processing of any referrals, diagnostic imaging, and laboratory tests that have been needed. The..

The call was answered promptly and I spoke with a member of staff who handled my query professionally and courteously. The practice was very accommodating to my circumstances and it was a really..

The doctors at this practice were quite rude. One clinician ended a phone call with my father while he was attempting to resolve a situation after I had become upset. I was informed that an..

I've been attempting to contact my GP since earlier in the week, and by now it's still unresolved. Each time I call, I receive an automated message with information that isn't relevant to my needs,..

I've been 'seeing' a GP (In the loosest sense because face to face appointments are hard to come by) for some months. After much research I asked to be referred for an assessment. The GP told me..

I'm unable to access phone appointments due to my work schedule starting at 6am, which prevents me from making calls during business hours. When my partner attempted to book on my behalf, they..

It's a wonderful facility to visit for medical care.

Disappointing experience with front desk communication and unhelpful staff interactions