Wentworth Medical Practice

This practice continues to demonstrate significant shortcomings in service delivery. A formal review by the relevant health authority would be warranted. Appointment availability is severely..

Unsatisfactory service experience. Would not recommend this practice. 😡

The telephone system presents significant challenges when attempting to reach the practice. The automated call routing process is particularly problematic - after navigating through initial prompts..

I would like to offer my sincere appreciation for this practice and its healthcare professionals and team members. I have been a patient for many years and have witnessed the practice develop and..

The healthcare professional demonstrated considerable kindness and compassion during my visit.

Excellent care that was attentive, comprehensive and conducted with professionalism. Extremely satisfied with the overall experience.

I have experienced significant difficulty reaching the practice by telephone, and on one occasion my call was disconnected. My elderly relative does not have internet access, which makes it..

The staff demonstrated a high level of professionalism throughout my visit.

Overall the surgery is good but I had a disappointing experience with one member of the nursing staff who I felt displayed an unprofessional manner and unhelpful attitude, particularly when working..

I have had two positive experiences at this medical practice. The receptionist demonstrated a proactive and friendly approach during my visit. The clinician I consulted with was knowledgeable,..

The telephone queuing system keeps you waiting for an extended period, making the callback option seem appealing, yet upon checking your status you discover you have been removed from the queue and..

The telephone system can result in extended wait times of considerable length. Selecting the callback feature does not always result in contact, with messages indicating an attempt was made...

It is difficult to get through to anyone at this practice.

This medical practice and its affiliated locations have significant issues with their telephone system. Whenever attempting to contact them, callers are placed in a queue only to experience music..

Since transferring to this practice after my previous surgery closed, I have been very impressed with the service. I consistently manage to secure appointments when required and administrative..

The nursing staff member demonstrated excellent interpersonal skills with a warm and reassuring approach to patient care.

Extremely pleasant and well-organised. I value the consistent oversight of my ongoing health matters.

I am concerned about a recent telephone conversation in which a member of the reception team at the practice offered guidance that appeared to go beyond what would typically be expected from..

I have made three separate requests for medical guidance from this practice and specifically asked to speak with a clinician. On each occasion, a member of the administrative team responded by..

I have been attempting to schedule an appointment for the past couple of days, dedicating considerable time to the process. However, I have been offered an appointment that is a week away, despite..