J0

James 0. one year ago • From Google

Rating

Bad

GP Negligence: Impossible Appointments and Referral Runaround

I never anticipated that I would find myself writing a negative review, but after recently being diagnosed with nerve damage, securing an appointment at this practice has proven nearly impossible. For over twelve years, I've been a patient here; however, since they began accepting numerous new patients, it feels as if long-time clients are being sidelined. I have attempted to utilize the E-consultation feature twice now but have yet to receive any follow-up regarding my request for an updated medical form. This form is critical as it needs to be sent to Queens Hospital through 111 due to my health condition. Unfortunately, I'm unable to proceed without a referral from my GP for a neurologist consultation. Despite repeated inquiries and explanations regarding the urgency of sending my condition details from Queens Hospital back to the GP's office, I've met with nothing but obstacles. The hospital insists that it's up to my GP’s office for these documents while the GP claims I must liaise directly with the hospital—which has led me on a frustrating merry-go-round of communication between both places. My situation continues deteriorating as I experience new symptoms daily; sadly, Woodlane Medical Centre appears indifferent toward these pressing matters. Since April 28th, I've been attempting relentlessly for this referral in hopes that any indications revealed by scans could lead towards quicker treatment options—timeliness which may have significantly improved my health outcomes had they acted earlier on it. Should things not improve soon and should negligence be evident in their handling of my case against this surgery practice becomes necessary—I will seriously consider pursuing legal action against them. If you prioritize your well-being and health care needs effectively met,I strongly suggest seeking another GP practice altogether.

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