Woodlane Medical Centre
James 0. one year ago • From Google
Bad
GP Negligence: Impossible Appointments and Referral Runaround
I never anticipated that I would find myself writing a negative review, but after recently being diagnosed with nerve damage, securing an appointment at this practice has proven nearly impossible. For over twelve years, I've been a patient here; however, since they began accepting numerous new patients, it feels as if long-time clients are being sidelined. I have attempted to utilize the E-consultation feature twice now but have yet to receive any follow-up regarding my request for an updated medical form. This form is critical as it needs to be sent to Queens Hospital through 111 due to my health condition. Unfortunately, I'm unable to proceed without a referral from my GP for a neurologist consultation. Despite repeated inquiries and explanations regarding the urgency of sending my condition details from Queens Hospital back to the GP's office, I've met with nothing but obstacles. The hospital insists that it's up to my GP’s office for these documents while the GP claims I must liaise directly with the hospital—which has led me on a frustrating merry-go-round of communication between both places. My situation continues deteriorating as I experience new symptoms daily; sadly, Woodlane Medical Centre appears indifferent toward these pressing matters. Since April 28th, I've been attempting relentlessly for this referral in hopes that any indications revealed by scans could lead towards quicker treatment options—timeliness which may have significantly improved my health outcomes had they acted earlier on it. Should things not improve soon and should negligence be evident in their handling of my case against this surgery practice becomes necessary—I will seriously consider pursuing legal action against them. If you prioritize your well-being and health care needs effectively met,I strongly suggest seeking another GP practice altogether.
Unable to reach them by phone, I opted to visit in person, thinking it would be faster. I requested the receptionist to have a nurse briefly examine my elderly mother's ears, as she had recently..
Woodlane Medical Centre
#Team H.
Two physicians at this facility are absolutely deplorable and should not be practicing medicine... Extremely discourteous and condescending. The female doctor is unbelievable - she is so..
Woodlane Medical Centre
Anand P.
In my opinion, having a general practitioner seems increasingly pointless. I often find myself questioning the allocation of our tax contributions—perhaps it would be more beneficial to allow..
Woodlane Medical Centre
Lee J.
Dr. Dan Weaver has been incredibly understanding and compassionate in supporting my autistic daughter and addressing her unique challenges. I am truly grateful for his care.
Woodlane Medical Centre
Anonymouse
I have put problem with this practice Jan but is Jan until present day. Absolutely shameful treatment from receptionists. I was sitting in practice plus on the phone to wood lane medical centre...
Woodlane Medical Centre
Helen M.
I accompanied my mother to this medical facility since she requires assistance, and I was taken aback by the discourteous behavior of one of the receptionists, who desperately needs training in..
Woodlane Medical Centre
Natasha M.
The front desk staff member displays an exceptionally unpleasant demeanor and has to be the most discourteous individual I've had the misfortune of interacting with.
Woodlane Medical Centre
Chantelle T.
I am utterly frustrated with the treatment I've experienced from my medical practice (a long-standing patient of 32 years). I reached out earlier today regarding what appears to be a serious chest..
Woodlane Medical Centre
J S.
Terrible customer service strikes again. Spent a quarter-hour waiting first in line, only to be informed no appointments are available for a month, and was mockingly dismissed when requesting..
Woodlane Medical Centre
Kathleen A.
I needed to obtain my blood test results and was assisted by Nicola, who was absolutely fantastic. She had to reach out to me for a follow-up, which she promptly did. I left the facility feeling..
Woodlane Medical Centre
james 0.
I never anticipated that I would find myself writing a negative review, but after recently being diagnosed with nerve damage, securing an appointment at this practice has proven nearly impossible...
Woodlane Medical Centre
Taniya A.
I find it incredibly frustrating trying to get through to the surgery; I often resort to booking eConsults just to connect with a physician. However, they frequently advise me that I need to..
Woodlane Medical Centre
Parry S.
Extremely disappointing interaction with the front desk personnel, and the entire staff, from management to physicians. Their conduct was discourteous and entirely unacceptable. The level of..
Woodlane Medical Centre
LEE C.
Extremely unsatisfactory medical response, physicians failed to attend to a 91-year-old patient following a fall and head trauma, despite being merely two minutes away from the location.
Woodlane Medical Centre
Charlie C.
Scheduling an appointment took over four weeks, and the medical staff displayed a total lack of empathy, seeming disinterested in patient care. They were clearly eager to minimize interaction time,..
Woodlane Medical Centre
Freya A.
This medical practice is incredibly frustrating. They schedule appointments but consistently fail to see patients at the scheduled time, often running over an hour behind. Yet, if a patient arrives..
Woodlane Medical Centre
Paramjit S.
Unhelpful employees consistently ignore customer concerns and seem more focused on avoiding interaction than providing assistance. Their attitude is dismissive, and they appear more interested in..
Woodlane Medical Centre
Shahad M.
The management was extremely poor, and the staff's rudeness was evident. I arrived just a minute late, but everyone seemed preoccupied on calls. After waiting for about 45 minutes, when I finally..
Woodlane Medical Centre
Lainey B.
I highly suggest this healthcare facility to anyone seeking assistance. The entire team, including the receptionists, physicians, and nursing staff, is incredibly supportive. I consistently feel..
Woodlane Medical Centre
Pauline B.
Throughout the weekend, I found myself without any medication. On Wednesday morning, I conducted an online consultation, and by late Friday afternoon, I made three calls to the surgery to inform..
Woodlane Medical Centre
Elizabeth S.