The Brooke Surgery
JR
Julie R. 11 months ago • From Google
Bad
Initially, I registered with the surgery and submitted a request to a GP, which seemed to be approved. At first, the process felt somewhat complicated, though that might just be my perception. Nonetheless, this method is far more convenient than endlessly waiting on the phone or sending messages through the old GP system. Kudos to the team. Update — Despite believing my request was granted, I was mistaken and still needed to phone for an appointment, even after receiving a response about requiring an annual review. Today's appointment was with a Paramedic, not a doctor. While she appeared pleasant, the entire consultation was utterly futile. I explained my concerns, and her primary response was, "What do you want me to do today?" She mentioned blood tests, which I assumed would be conducted immediately. I attempted to discuss combining my upcoming hospital follow-up test with today's appointment, but she did nothing. No blood pressure check, no blood tests - she merely instructed me to ensure comprehensive testing on Wednesday. I'm thoroughly frustrated by this pointless appointment. I cannot recall my last proper doctor consultation. In my opinion, Paramedics should remain focused on ambulance work. The surgery's quality has significantly deteriorated since I joined 3-4 years ago, and I am deeply disappointed and angry about today's experience.
Anonymouse