The Village Medical Centre
KS
Kerry S. 3 years ago • From Google
Bad
I am utterly appalled by my GP service, having been provided with incorrect information and now unable to secure an appointment. I'm suffering excruciating pain from neuralgia triggered by an old injury, which is intensifying with age. I'm uncertain about medication compatibility due to my existing health conditions and potential pregnancy, and can only obtain the necessary prescription from a GP! My desperate desire is to be at work, contributing and performing my duties, but this unbearable pain arrives in waves, bringing tears, exhaustion, and overwhelming frustration - clearly an unsuitable state for caring for critically ill patients. The receptionist simply instructs me not to take anything and see a doctor, yet refuses to schedule an appointment! How convenient, I'll just endure suffering because this is what our system has deteriorated to. I'll just tolerate pain that could potentially cause additional complications! It's no mystery why A&E and 111 services are under such immense pressure! I merely requested a telephone consultation, not an in-person visit! This is absolutely unacceptable and shameful. GP receptionists must stop dispensing medical advice without proper training, as this misinformation can potentially harm patients. GPs must recognize that people seek appointments because they genuinely need them! More critically, by denying appointments, they're creating a cascading effect throughout acute services! This is unacceptable! This is dangerous! This requires immediate change! Where am I supposed to go now? Oh yes, advised to contact 111, which cannot provide the medication I require, as it must be prescribed by MY GP! Seriously? The entire system is fundamentally flawed! I'm currently on hold with 111, attempting to secure a GP appointment, and this process (while waiting in a queue) is consuming valuable time that could be used by others, when my issue could have been resolved with a simple call from MY GP. Please, someone rectify this broken system. It is completely wrong.
Susan D.