The Village Medical Centre
Kerry S. 3 years ago • From Google
Bad
Gp service nightmare causing unbearable pain and frustration
I am utterly appalled by my GP service, having been provided with incorrect information and now unable to secure an appointment. I'm suffering excruciating pain from neuralgia triggered by an old injury, which is intensifying with age. I'm uncertain about medication compatibility due to my existing health conditions and potential pregnancy, and can only obtain the necessary prescription from a GP! My desperate desire is to be at work, contributing and performing my duties, but this unbearable pain arrives in waves, bringing tears, exhaustion, and overwhelming frustration - clearly an unsuitable state for caring for critically ill patients. The receptionist simply instructs me not to take anything and see a doctor, yet refuses to schedule an appointment! How convenient, I'll just endure suffering because this is what our system has deteriorated to. I'll just tolerate pain that could potentially cause additional complications! It's no mystery why A&E and 111 services are under such immense pressure! I merely requested a telephone consultation, not an in-person visit! This is absolutely unacceptable and shameful. GP receptionists must stop dispensing medical advice without proper training, as this misinformation can potentially harm patients. GPs must recognize that people seek appointments because they genuinely need them! More critically, by denying appointments, they're creating a cascading effect throughout acute services! This is unacceptable! This is dangerous! This requires immediate change! Where am I supposed to go now? Oh yes, advised to contact 111, which cannot provide the medication I require, as it must be prescribed by MY GP! Seriously? The entire system is fundamentally flawed! I'm currently on hold with 111, attempting to secure a GP appointment, and this process (while waiting in a queue) is consuming valuable time that could be used by others, when my issue could have been resolved with a simple call from MY GP. Please, someone rectify this broken system. It is completely wrong.
We met this Dr for the first time and she is quite new to the practice. Listened and understood and gave good advice. We picked the meds up 10 minutes after seeing her from the attached pharmacy.
The Village Medical Centre
Danielle H.
Terrible experience. This persistent issue has dragged on for three years with no resolution. Despite being instructed to call at 8, my partner and I have been desperately trying to reach them using..
The Village Medical Centre
diya s.
The regulations are extremely frustrating. I'm genuinely anxious about securing an appointment lately. Whenever I try calling during morning or evening hours, they instruct me to call at 8 am, but..
The Village Medical Centre
chyrophase c.
Terrible experience, absolutely impossible to reach anyone by phone, in-person booking is equally frustrating, and their idea of an asthma consultation over the phone is ridiculous. This practice..
The Village Medical Centre
Tech S.
It appears the front desk personnel have been recently refreshed, a change I believe was necessary for quite some time. The new team comes across as incredibly courteous and supportive. Phone..
The Village Medical Centre
Tina B.
I'm battling multiple serious health conditions including COPD, spinal disorder, asthma, high blood pressure, and chronic kidney disease. I desperately need a rescue medication pack and have been..
The Village Medical Centre
Susan D.
I've never encountered such an incompetent and discourteous team anywhere before. The prescription phone line is perpetually busy, making communication impossible. When I need to collect my monthly..
The Village Medical Centre
Melody W.
Utterly useless medical practice Impossible to secure a consultation - abnormal test results and no communication for over a month. Perpetually unavailable regardless of when you attempt to contact..
The Village Medical Centre
Mark P.
I'd give this zero rating if I could—that's how abysmal their service truly is.
The Village Medical Centre
Rhi R.
Visited the pharmacy and the pharmacist was absolutely wonderful! She addressed my needs immediately and with such ease!! I'm extremely satisfied and truly appreciative!
The Village Medical Centre
Clarke P.
Attempted to schedule a consultation, was second in line for nearly an hour, then left without a queue number. Unable to secure an appointment at the medical facility. Spoke with the front desk..
The Village Medical Centre
namrah m.
Incompetent front desk staff completely ignored my concerns. Rescheduled my son's appointment with pharmacy personnel multiple times.
The Village Medical Centre
M B.
Why are these negative reviews being ignored, and why do GPs continue to use COVID as a barrier to patient care? The wait times for phone calls are endless, and when you finally get through, an..
The Village Medical Centre
Mohammed A.
I attempted to enroll my spouse as a patient at Jubilee, but inexplicably, she was redirected to this dreadful facility. The front desk staff are bureaucratic and territorial, guarding appointment..
The Village Medical Centre
Urooj S.
Dr. Chin is absolutely fantastic at her practice. I'm a huge fan! 💕
The Village Medical Centre
kelly k.
Are the business hours consistent anywhere? The information online seems to contradict what I was told over the phone. Can someone help me confirm the actual operating times?
The Village Medical Centre
Christine S.
Dr. Ching deserves a full five-star rating after our initial consultation. Meeting her for the first time, we were impressed by her exceptional professionalism. She conducted a comprehensive..
The Village Medical Centre
H S.
Complete disappointment. Front desk staff treat patients with utter disrespect. You're forced to call precisely at 8 am to secure any consultation. Dr. Ching is the sole redeeming factor of this..
The Village Medical Centre
Mandy L.
Attempting to schedule an in-person consultation for a 91-year-old patient proved impossible, despite a prior telephone consultation where the GP recommended such a meeting. The situation is utterly..
The Village Medical Centre
Sharneice G.
The personnel here are incredibly discourteous! It's impossible to connect via phone. They consistently lack availability, attempting to schedule me an appointment an entire month out from my..
The Village Medical Centre
Christine SOÂRES