Saxonbrook Medical Centre
Samantha C. one year ago • From Google
Bad
GP Surgery Fails Seriously Ill Patient
I reached out to this medical practice on behalf of my sister, who has been gravely unwell since May. They seem to create obstacles at every turn, whether it's trying to secure an urgent appointment or canceling vital sessions. Additionally, they disregard requests from specialists in London and other consultants who are well-informed about her condition and ought to collaborate with our GP for my sister's care. She has lost a staggering four stone in less than three months. On one occasion, a specialist requested that all medications be provided in liquid form due to my sister’s circumstances following major surgery. This request turned into an extensive struggle because she repeatedly asked them for her medication in liquid format, as she had been required to liquefy everything for six weeks after the operation—during which time eating solid food or taking medications was not possible for her. Their refusal seemed primarily driven by budgetary concerns within the practice rather than any valid medical reasoning. Furthermore, I found the reception staff exceptionally discourteous even though I approached them politely during my calls; they wouldn’t listen at all. I must emphasize that if this lack of support from both her surgery and GP persists regarding my sister’s needs, I will escalate this matter further. The treatment provided by this service is utterly disgraceful; it is an affront to human dignity when patients are left suffering without food while dealing with severe vomiting and diarrhea resulting from their medical conditions requiring immediate attention. It is imperative that you consider these points seriously and treat your patients with the respect and assistance they rightfully deserve. This situation could easily affect someone you love; I'm confident you'd feel similarly distressed if roles were reversed. Remember that actions hold more significance than words alone—no response is necessary from your end on this matter.
I had a great experience. The nurse was not only friendly but also very efficient.
Saxonbrook Medical Centre
Al A.
For the past eleven years, I have utilized this medical practice, yet I remain uncertain about the positive impact or changes it has brought to my family's life. There is a significant lack of..
Saxonbrook Medical Centre
Sally B.
Arrived just as they were shutting down for their midday break, but still managed to get inside. The staff member, who seemed like she might work in healthcare, was incredibly accommodating and..
Saxonbrook Medical Centre
Debby W.
Prompt scheduling with a friendly nurse who thoroughly addressed my inquiries and demonstrated exceptional customer service
Saxonbrook Medical Centre
Carina T.
I requested a phone consultation with the medical professional, but they scheduled an in-person meeting instead. This occurred despite my clear explanation that I was unable to attend a face-to-face..
Saxonbrook Medical Centre
Kevin K.
This is undoubtedly the most frustrating experience possible; there are never any available appointments. Even if your situation isn't urgent and could wait a few weeks, the staff seem uninterested..
Saxonbrook Medical Centre
Paul K.
Arrived for my weekend surgical follow-up with Dr. Sophie Wellman first thing in the morning, and she was absolutely delightful! She provided excellent guidance and prescribed medication to..
Saxonbrook Medical Centre
MachiavelliQ 8.
Many of the physicians are competent, yet a few seem to be less than professional. Following an appointment in which I was assured that everything was fine and there were no issues, I accessed the..
Saxonbrook Medical Centre
Shabir S.
Today, I visited [Saxonbrook medical for an appointment and was thoroughly impressed by the level of care provided. The reception staff were not only welcoming but also highly efficient, ensuring..
Saxonbrook Medical Centre
Vee M.
Disgraceful. The issues plaguing the NHS don't justify dismissing my concerns when I might be facing a potentially grave health problem.
Saxonbrook Medical Centre
Yuri Y.
The team exhibits a high level of professionalism when you communicate your symptoms clearly. I am quite pleased with the service... thank you.
Saxonbrook Medical Centre
stephen u.
The staff was exceptionally courteous and addressed my issues effectively. Much appreciation.
Saxonbrook Medical Centre
Elisa S.
I attended the medical facility recently to receive my follow-up AstraZeneca immunization. The entire operation was remarkably well-coordinated and precise. The personnel were incredibly competent..
Saxonbrook Medical Centre
E S.
Initially and subsequently, my first and second COVID vaccine appointments were called off. The providers denied any cancellation. I reached out to the NHS booking service following the second..
Saxonbrook Medical Centre
Chloe S.
I have been prescribed the incorrect medication on two occasions, one of which I am allergic to. Despite my visits and numerous phone calls where I clearly stated that I require medication prior to..
Saxonbrook Medical Centre
anam s.
Securing a medical consultation has become an absolute ordeal. My infant is unwell, and I'm desperately attempting to schedule a visit, but each time I try, the system repeatedly declares..
Saxonbrook Medical Centre
Just W.
Professional, attentive, and thoroughly pleased with the service I received.
Saxonbrook Medical Centre
Wendy W.
The medication assessment was outstanding, and the phone discussion was both accurate and straightforward. I am now pleased to proceed with the medications we talked about for the coming year; I..
Saxonbrook Medical Centre
Phil P.
I received a notification with less than two days' notice stating that my prescribed medication would no longer be dispensed unless I consent to undergo a blood test. While it is common for certain..
Saxonbrook Medical Centre
Anonymouse
Saxonbrook is a good sized surgery and vaccination centre, not only did they do an amazing job with the covid vaccinations at the time, but their day to day operations are flawless. One thing..
Saxonbrook Medical Centre
Sarah s.