Saxonbrook Medical Centre
SC
Samantha C. one year ago • From Google
Bad
I reached out to this medical practice on behalf of my sister, who has been gravely unwell since May. They seem to create obstacles at every turn, whether it's trying to secure an urgent appointment or canceling vital sessions. Additionally, they disregard requests from specialists in London and other consultants who are well-informed about her condition and ought to collaborate with our GP for my sister's care. She has lost a staggering four stone in less than three months. On one occasion, a specialist requested that all medications be provided in liquid form due to my sister’s circumstances following major surgery. This request turned into an extensive struggle because she repeatedly asked them for her medication in liquid format, as she had been required to liquefy everything for six weeks after the operation—during which time eating solid food or taking medications was not possible for her. Their refusal seemed primarily driven by budgetary concerns within the practice rather than any valid medical reasoning. Furthermore, I found the reception staff exceptionally discourteous even though I approached them politely during my calls; they wouldn’t listen at all. I must emphasize that if this lack of support from both her surgery and GP persists regarding my sister’s needs, I will escalate this matter further. The treatment provided by this service is utterly disgraceful; it is an affront to human dignity when patients are left suffering without food while dealing with severe vomiting and diarrhea resulting from their medical conditions requiring immediate attention. It is imperative that you consider these points seriously and treat your patients with the respect and assistance they rightfully deserve. This situation could easily affect someone you love; I'm confident you'd feel similarly distressed if roles were reversed. Remember that actions hold more significance than words alone—no response is necessary from your end on this matter.
jeff p.