Highfield Surgery
Jillian A. 3 years ago • From Google
Great
Gp surgery struggles but compassion saves the day
Regrettably, the current healthcare situation is bleak. It seems there's a shortage of general practitioners. When I called in mid-December, the new system appeared low-priority, with up to a 3-day wait for a callback. Subsequently, booking an appointment takes around a month. I was told to re-contact if worried. Calling back at 8am the week before Christmas, after a prolonged wait, I was informed no appointments were available and advised to visit the Walk-in Centre. I'm uncertain whether other GP practices are experiencing similar challenges. The service deterioration is extremely worrying, and the NHS appears to be crumbling unfortunately. I sincerely hope Highfield can enhance its resources and restore its previous service quality. A week later, I called again, and the receptionist I spoke with was attentive and empathetic. I managed to secure a same-day appointment, and the GP promptly referred me as a priority to Clifton hospital, resulting in a next-day appointment. I'm deeply grateful to those involved. The service and care were exceptional this time around. My heartfelt thanks.
The reception staff exhibit a clear mob mentality, closing ranks when one of them is challenged. Their interpersonal skills are nonexistent, and they consistently adopt a defensive stance. They..
Highfield Surgery
Joan M.
A heartfelt appreciation goes out to Nurse Debbie and Dr Espada for their exceptional care. They were incredibly attentive, compassionate, and considerate throughout my treatment. Living with a..
Highfield Surgery
Patricia T.
I'm noticing my bronchitis symptoms are seemingly not critical, yet I'm incredibly worried. The possibility of waiting weeks for an appointment is shocking. This approach feels like pure negligence..
Highfield Surgery
Derek P.
The medical professionals and personnel here consistently demonstrate compassion and a willingness to assist.
Highfield Surgery
Jillian A.
Regrettably, the current healthcare situation is bleak. It seems there's a shortage of general practitioners. When I called in mid-December, the new system appeared low-priority, with up to a 3-day..
Highfield Surgery
DOUGLAS G.
Terrible medical practice that lives up to its negative reputation. The staff exhibits an arrogant attitude and shows little concern for patients. Unlike my previous experience with Dr. Tunn at..
Highfield Surgery
Liam M.
It appears this is a recurring problem, judging by the numerous negative reviews. After submitting an online form, I received a callback only to be informed that I must wait three days to determine..
Highfield Surgery
Spuff M.
Lacking skill and displaying a complete absence of professional conduct.
Highfield Surgery
Kat K.
I've been a patient at Highfield for over six years, but in the past two to three years, especially since COVID, the quality of care has drastically declined. Their solution now is to redirect..
Highfield Surgery
Lizzie C.
Utterly disgraceful conduct. I've been with Highfield for approximately 2-3 years, and I've never encountered such an incompetent medical practice. Having managed my asthma for 38 years with a..
Highfield Surgery
Noemio C.
A truly disappointing encounter. My spouse contacted the medical office early morning to schedule a consultation for our 8-year-old daughter, who was suffering from severe ear pain and fever. The..
Highfield Surgery
Paul B.
Inconsistent experience with this medical procedure. The physicians consistently fail to engage with or review messages left regarding prescription refills, forcing patients to repeatedly pursue and..
Highfield Surgery
Craig P.
Called the medical practice first thing in the morning at 8:15am for a doctor's consultation, and despite making four follow-up inquiries, nine hours passed without receiving a single callback. The..
Highfield Surgery
Peter O.
Highfield Surgery epitomizes inconsistency—particularly in my care, which has been consistently subpar for over two years. Managing a chronic condition and dependent on opiates that have..
Highfield Surgery
Peter S.
Met Paul recently and the experience was absolutely fantastic. He immediately helped me feel comfortable, which is quite challenging given my typical unease. I'm truly grateful for his approach. In..
Highfield Surgery
Kate B.
I've made multiple calls to schedule appointments and was directed to get blood work done. At the walk-in centre, a UTI was identified, but I was told to wait for the next available slot, which..
Highfield Surgery
Terry G.
My wife Sandra and I have been patients at Highfield Surgery for nearly four decades, starting with Dr. Priestly on Station Rd, then moving to Gorton St, and now located on South Shore Lytham Rd. We..
Highfield Surgery
sue h.
The medical professionals here are exceptional. I've been a patient at this practice for 12 years since relocating to Blackpool, and I wouldn't consider seeking care elsewhere. Dan Bennett stands..
Highfield Surgery
Dannii H.
Top-notch general practitioners and healthcare professionals who demonstrate genuine compassion, expertise, and attentiveness. Dr. Bennetts has consistently provided outstanding care for both myself..
Highfield Surgery
Wendy W.
Returned from vacation feeling extremely unwell. Called the medical practice first thing in the morning and was promptly examined by a doctor, receiving antibiotics within two hours! Absolutely..
Highfield Surgery
Jonny N.