Croft Medical Centre (Leamington Spa)
Panos P. 10 months ago • From Google
Excellent
GP's Five-Second Call Abandonment Frustrates Patient
I was anticipating a phone call from my general practitioner between 5 and 8 PM today to go over my blood test results. The entire day, I felt anxious about the outcomes, and from 5 PM onward, I kept my phone right beside me. When the doctor finally called, I had a bottle in hand that took me about two seconds to set down on the table before answering. Unfortunately, by the time I reached for my phone to pick it up, they had already disconnected; they waited less than five seconds! This situation is unacceptable and lacks compassion. While I understand that some individuals may wish to quickly get through their calls in order to leave for the day, it's essential to remember that this work is incredibly significant. My anticipation of this call stemmed from genuine concern rather than mere curiosity... How can one justify such behavior while feeling at ease with their moral compass? This experience certainly reflects poorly on that specific individual rather than condemning the practice as a whole. The rest of the team there has been exceptional; however, I'm left without many options when it comes to sharing my thoughts online regarding this encounter.
Throughout my time with this practice, I have consistently encountered professionalism and kindness. Overall, the "team" is exceptional. Some doctors truly exceed their responsibilities to provide..
Croft Medical Centre (Leamington Spa)
Rob R.
Sister Thomas was exceptional, taking her time to ensure every detail was addressed. Despite potential time constraints, she was dedicated to thoroughly addressing all of my health concerns. Her..
Croft Medical Centre (Leamington Spa)
peter s.
Top-Tier Medical Clinic in Leamington Spa
Croft Medical Centre (Leamington Spa)
Becky O.
Nurse Catherine Thompson was incredibly comforting throughout my visit. Her cheerful demeanor and positive energy really helped me relax. Grateful for her wonderful care, Nurse Cath x
Croft Medical Centre (Leamington Spa)
Gillian W.
The service was excellent, much appreciated 👍.
Croft Medical Centre (Leamington Spa)
Laura H.
My daughter and I have been fortunate to have Catherine Thomas for nearly all of our recent appointments. She instantly puts you at ease with her warm demeanor and expertise. Catherine is always..
Croft Medical Centre (Leamington Spa)
Andrew D.
The medical professionals at Croft Surgery have consistently provided exceptional care to my loved ones for more than two decades. An outstanding group of remarkable individuals who contribute..
Croft Medical Centre (Leamington Spa)
Glennys V.
Always courteous and considerate, never failing to demonstrate respect and good manners in every interaction.
Croft Medical Centre (Leamington Spa)
Gwynne R.
The front desk staff came across as somewhat brusque during our initial call, yet the physician more than made up for it with their exceptional care and expertise.
Croft Medical Centre (Leamington Spa)
Sarah L.
Over my 35-year relationship with Croft Medical Centre, I've consistently experienced exceptional care from both the physicians and support staff, who have always been incredibly supportive,..
Croft Medical Centre (Leamington Spa)
Karen A.
Medical personnel were attentive and responsive, with the physician taking time to carefully hear out my medical concerns.
Croft Medical Centre (Leamington Spa)
Natasha D.
Just registered with the practice recently. Stopped by to schedule an appointment and managed to secure a slot an hour later (nothing pressing). Dr Thurlow was delightful to interact with and..
Croft Medical Centre (Leamington Spa)
Mike S.
Punctual, courteous, and efficient assistance provided with professionalism and care
Croft Medical Centre (Leamington Spa)
Don B.
Throughout my incredible 66-year journey with this medical practice, I've experienced nothing but excellence. Now that I'm retiring and the clinic is located far across town, I've reluctantly needed..
Croft Medical Centre (Leamington Spa)
Kate H.
Swift, competent, and well-organized service. The influenza vaccination was completed in mere moments. The personnel were outstanding. An entirely hassle-free and smooth encounter.
Croft Medical Centre (Leamington Spa)
Nicholas G.
Received an in-person consultation almost immediately after requesting one, with exceptional care and prompt attention provided.
Croft Medical Centre (Leamington Spa)
Ian M.
Managed to secure an in-person consultation with a physician right at our neighborhood medical center. The pharmacy located within the facility processed the medication prescription with impressive..
Croft Medical Centre (Leamington Spa)
Caroline W.
I've recently experienced multiple incredibly supportive consultations at Croft Medical Centre. The assistance has been remarkably prompt, with minimal wait times and healthcare professionals who..
Croft Medical Centre (Leamington Spa)
Amy S.
I have been a patient at Croft for numerous years. A decade ago, I often felt that my voice was not being acknowledged. However, my experiences in the past few years have greatly improved. The..
Croft Medical Centre (Leamington Spa)
Brian W.
Delivery arrived promptly without any unnecessary delays, providing excellent and efficient service.
Croft Medical Centre (Leamington Spa)
zita L.