St Leonards Practice
Natalie J. one year ago • From Google
Bad
Granny's scary urine color and poor care
Admittedly, I had encountered numerous critical reviews about this medical practice and its shortcomings, yet I remained hopeful for a different experience. My grandparents and extended family have been long-standing patients here, demonstrating unwavering loyalty. I visited my grandmother (25/03/2025) who recently underwent hip surgery and is battling advanced dementia. We reached out to the surgery with urgent concerns about a urinary tract infection displaying an unprecedented color (having worked as a carer for 9 years). Not only were they utterly ineffective in phone communication regarding urine testing, but the receptionist was also the most unhelpful individual I've ever encountered. She was unable to provide straightforward answers about when the urine would be tested, whether antibiotics would be prescribed that day, or when the district nurse would arrive. Moreover, the surgery wasted valuable district nurse time by failing to inform her that the urine test had been completed, resulting in her arriving the next day completely bewildered about her purpose. The phrase 'Couldn't organize a party in a brewery' perfectly captures their incompetence. I could elaborate on how a doctor refused to assess my grandmother post-hospital discharge for 4 WEEKS, but since that's not directly related to my personal interaction, I'll refrain. Improve your services or continue receiving abysmal ratings. Demonstrating genuine care and maintaining a basic calendar cannot be that challenging.
The physician proved entirely ineffective, offering no comprehensive treatment strategy, which left me utterly bewildered and desperately searching for guidance on how to proceed with my medical..
St Leonards Practice
Bill R.
For half a century as a patient, I've never encountered problems like this before, but the new general practitioner and current administrative staff urgently need to reassess the quality of their..
St Leonards Practice
R H.
Regrettably, this medical practice has significantly declined in quality. The problem extends beyond the challenge of scheduling appointments. Their treatment of patients is appalling. During one..
St Leonards Practice
Laura e.
Angii Gardner, an excellent nurse, drew my blood on 28/10/20 and was fantastic 👍 The procedure was painless, and she provided great comfort. Dr. Bossano has been my physician for several years,..
St Leonards Practice
Ann D.
Medical professionals are excellent, but the front desk personnel have declined, and this facility is not what it once was.
St Leonards Practice
Julia J.
I'm utterly overwhelmed by how fortunate I am to be registered with this medical practice. The staff are phenomenally compassionate, considerate, and efficient. Truly exceptional. The sole drawback..
St Leonards Practice
S L.
Relocated to Exeter just before lockdown began. Understandably, St Leonard's initially stated they weren't accepting new registrations. We patiently waited. However, now that we've progressed to..
St Leonards Practice
Jessica F.
I've been a patient at this surgery for 18 years, since its time on Denmark Rd, and it has become absolutely dreadful. The staff's rudeness is so extreme that I'm discouraged from even calling to..
St Leonards Practice
steve C.
Wait times can stretch to a quarter of an hour before connecting with a representative, but once you finally reach someone, they prove to be cordial and supportive in addressing your concerns.
St Leonards Practice
T T.
My go-to medical practice has been consistently reliable. I've experienced minimal complications over time. Scheduling can occasionally be challenging. The mobile application is fantastic, though..
St Leonards Practice
Leigh H.
Staff are exceptional. Doctors provide top-notch care. Absolutely no issues whatsoever.
St Leonards Practice
Sophia A.
Absolutely dreadful service, impossible to secure an appointment when other medical practices are readily available. They clearly have no concern for their patients, prioritizing remote..
St Leonards Practice
Belal A.
As a recent patient, I've been struggling to obtain my prescription renewal for over a month, and my medication has already run out. I've made two in-person visits to the clinic, but the..
St Leonards Practice
Scarlette S.
Visited this medical practice during an after-hours consultation. Exceptional facility with incredibly compassionate and supportive personnel. My daughter was thoroughly delighted with her..
St Leonards Practice
tanya c.
Completely unacceptable, showing utter contempt for patient welfare and well-being. Steer clear at all costs if you can.
St Leonards Practice
Terry C.
The service here is top-notch, with incredibly helpful staff and doctors who are warm, welcoming, and genuinely caring.
St Leonards Practice
Elliot M.
At 10:15 on a Monday morning, I was informed that the surgery had already hit its daily ceiling for administrative tasks. This prompts me to wonder: how can there be a cap on handling essential..
St Leonards Practice
Pako I.
The front desk staff displayed an incredibly unprofessional demeanor. Despite their supposed role of providing assistance, this particular employee clearly failed to meet even basic customer service..
St Leonards Practice
Becky S.
I received absolutely substandard care from this medical practice. Dr Stockholm was particularly unprofessional, focusing more on promoting her personal Instagram than addressing my health concerns,..
St Leonards Practice
Jayson R.
Abysmal patient care. Endless waiting for a phone appointment, complete chaos trying to process basic medication requests, referrals mishandled and completely ignored... We're definitely switching..
St Leonards Practice
Andrew K.