Village Surgery
Meghan A. one year ago • From Google
Poor
Grateful yet frustrated with nhs healthcare service
I've been contemplating writing this review for years, finally feeling compelled to share my experience with deep appreciation for the opportunity. This account reflects my grandmother's healthcare journey, which I've been managing for 8 years. I'm appreciative when someone responds within 20 minutes. I'm thankful for polite communication. I'm grateful when I don't have to convince increasingly dismissive telephonists about the urgency of my call. Clearly, I wouldn't contact them if it weren't important. I'm hopeful that repeat prescriptions could be promptly sent to the pharmacy. My expectations are modest. I consider myself reasonable, yet we're made to feel like an inconvenience simply by seeking assistance. The service quality is shockingly poor. How did things deteriorate so dramatically? I'm hesitant to voice criticism, fearing potential consequences for my grandmother's medical care. I've even witnessed a courteous young man being labeled "far right" for challenging receptionist behavior. What is happening to our healthcare system? It's high time we stop treating the NHS as an untouchable institution and implement meaningful reforms. People are paralyzed by fear of speaking out against substandard service! Deeply frustrated, but what alternatives do we have?
I recently registered with this medical practice and, though I'm not typically one to write reviews, I feel compelled to share my exceptional first encounter. Calling around 10:15/10:20, I was..
Village Surgery
joe s.
The personnel consistently demonstrate exceptional courtesy, and the medical professionals are outstanding. I'm puzzled by the negative feedback, as my experience has been entirely different. The..
Village Surgery
MrSimon1471 M.
Getting a standard consultation has become incredibly challenging unless you call first thing in the morning. Due to my work schedule, I'm unable to make those early calls, which effectively blocks..
Village Surgery
ANDREW S.
Every rating higher than a single star seems suspicious. Actually connecting with a physician could potentially yield top-notch treatment, but achieving that is incredibly challenging. Being second..
Village Surgery
Meghan A.
I've been contemplating writing this review for years, finally feeling compelled to share my experience with deep appreciation for the opportunity. This account reflects my grandmother's healthcare..
Village Surgery
Josie T.
Whenever I required medical attention, scheduling was never an issue. The personnel are supportive, and the medical professionals demonstrate a high level of expertise and genuine care during..
Village Surgery
Aishwarya G.
The customer service was shockingly disrespectful. The representative abruptly terminated the call before I could provide any context about my issue. They displayed zero compassion or understanding..
Village Surgery
Richard K.
Repeatedly enduring 30-minute wait times just to secure emergency appointments, I found the staff incredibly unhelpful and discourteous. Their approach was dismissive and sluggish when providing..
Village Surgery
Chris C.
After relocating to Southwater 12 months back, I'm thoroughly impressed with everything about this location. The reception staff have been consistently fantastic, and I'd especially like to..
Village Surgery
Terry P.
A total disaster attempting to schedule a consultation, particularly for pressing medical needs. Endless waiting on hold, which only heightens your anxiety as you question whether anyone will ever..
Village Surgery
christina c.
my partner struggled for 2 hours attempting to schedule a doctor's appointment about a procedure from three weeks ago, which the hospital advised him to follow up with his GP. he specifically wanted..
Village Surgery
Alice F.
Steer clear of this procedure if you're dealing with psychological challenges. Horrible staff demeanor. They absolutely disregard patient documentation.
Village Surgery
Paul F.
I consistently experience warmth and support from the front desk staff, and the doctors are equally professional and thorough. Scheduling has never been an issue, as I can typically secure a..
Village Surgery
Emily J.
Getting a standard appointment at this practice is utterly futile, and any potential new patient should steer clear - you'll deeply regret choosing them. For six weeks, I've been attempting to..
Village Surgery
Holee H.
This establishment genuinely provokes my anxiety. For more than twelve months, they've been ineffective in addressing my health concerns, and the front desk staff treat patients as mere..
Village Surgery
Dale D.
Getting a consultation can be tricky, but once you secure a slot, the medical staff are truly excellent.
Village Surgery
Rob C.
My advice? Find a new healthcare provider. And if you're stuck with them, absolutely demand imaging tests or a specialist consultation without delay.
Village Surgery
Lionel B.
My spouse experienced an unsuccessful antibiotic treatment and was instructed to visit the nurse for a follow-up. Instead of a proper consultation, we only received a brief text message indicating a..
Village Surgery
Rhys J.
Securing a medical consultation feels like a game of chance, with odds comparable to a lottery draw. Even a simple callback from a physician can stretch to a fortnight. I concur with previous..
Village Surgery
Leanne H.
Utterly unsatisfactory service during today's appointment, prompting me to submit a formal complaint.
Village Surgery
ophelia o.