FF

Fiz F. 3 years ago • From Google

Rating

Excellent

Great care after covid frustrations

Oh my goodness! Where to begin, honestly, after enduring a terrible experience for 8 years with another medical practice that not only refused to provide appointments due to prolonged COVID-related issues but also seemed determined to prevent patients from seeing a GP. Their solution? Find a local pharmacist and seek help. This illustrates how dreadful some medical practices can be, with COVID serving as the perfect excuse for their poor service. After moving to Winnersh last December, I diligently researched surgeries in the area and ultimately chose Brookside Surgery. I was amazed to discover a new system in WOKINGHAM called e-consult, which I'd never encountered before. I completed the online form and promptly forgot about it. To my surprise, I received a follow-up call the very next day - could I really be seeing a doctor after not having done so since 2020? My first appointment was impressively efficient. The environment was well-organized, with patients waiting calmly and quietly, without the usual chaotic scramble for appointments. Since then, I've never been disappointed when seeking medical assistance. They're particularly attentive to vulnerable patients, such as calling to check on pregnant women who haven't seen a midwife. The doctors are exceptional in how they guide, support, and follow up with patients. I feel incredibly fortunate to have found such a responsive and caring medical practice. Truly, I consider myself lucky to be registered here.

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