TH

Terence H. one year ago • From Google

Rating

Excellent

Great care with one receptionist hiccup

The medical center is outstanding, with incredible doctors, nurses, and front desk team, though one receptionist stands out as less than welcoming and somewhat difficult. When I called to schedule a post-operative nursing appointment for my wife's upcoming hip replacement surgery, I encountered an unhelpful interaction. The receptionist responded curtly, insisting that an appointment couldn't be booked without specific surgical details like stitch count and discharge documentation, which seemed unnecessarily complicated for a routine follow-up visit. Despite this frustrating exchange, I still wholeheartedly give the practice a perfect 5-star rating, as one staff member's poor attitude shouldn't overshadow the overall exceptional quality of care provided by the entire team.

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