The Billesdon Surgery

I had no previous issues with the surgical practice, but a recent interaction left me deeply frustrated. When attempting to discuss a medication-related concern, I was abruptly interrupted and my..

I called to schedule a medical consultation after transferring from another NHS practice, seeking a prescription refill and doctor's appointment. (Apparently, seeing a physician is only possible in..

The medical staff are truly exceptional. Everything was smooth sailing until today when I went to pick up a form that had been previously confirmed as ready for my husband. The front desk employee,..

I attempted to schedule a medical consultation today and was stuck listening to an endless automated message. Over the course of three hours, twenty-four minutes, and nine seconds, I slowly..

Around the holiday season, I experienced two urgent health situations. Although I dislike the morning rush for appointments, I managed to schedule consultations for both concerns and received..

I've encountered a Surgery that is incredibly difficult to reach!,... And on the rare occasion you manage to connect, they bombard you with a pre-recorded message listing countless restrictions...

The scheduling process for this medical practice is an absolute farce - I've been attempting to secure an appointment for a fortnight without success. The phone lines are perpetually congested,..

If I could award zero rating points, I absolutely would. My urgent need to consult a physician in person was immediately dismissed when I was informed all slots were occupied. Upon requesting the..

Absolutely Dreadful. I've been attempting to contact the medical practice all day long, yet I can't even get through to speak with anyone. The reception is non-existent, and the service is so poor..

Recently signed up at the medical practice Exceptionally welcoming and pleasant front desk staff Highly competent and compassionate healthcare professionals

Truly outstanding customer support that exceeded my expectations

Exceptional personal engagement with the medical team during my visit today.

The quality has steadily declined, reaching a point where their service is now potentially hazardous. Booking appointments seems impossible, and there are constant errors with medication..

I can't express enough appreciation for this medical team. It's evident that every staff member, from the physicians to the reception and nursing personnel, is genuinely committed to providing..

Lindsey Tranter is truly exceptional. Her incredibly friendly, hospitable, and competent approach instantly put me at complete ease. Today's diabetic screening and blood work was remarkably smooth..

My elderly mother, aged 87 and battling vascular dementia, developed some health complications including infections and a heel wound. The staff, from the welcoming reception team to Dr. Barton, were..

I recently contacted the Billesdon Surgery to register as a new patient after relocating. Given my work schedule and lack of computer/printer access, I sought guidance on completing the necessary..

Completely appalled by this medical facility's treatment of my mother post-hip replacement, leaving her without pain relief and forcing us to endure a lengthy phone queue tomorrow. When my father..

I'm thoroughly delighted with the welcoming front desk team, and the on-site pharmacy is truly exceptional. Their interactions have been consistently professional and courteous during my recent..

Outstanding support: immediate phone response and in-person consultation even during COVID-19 challenges. Dr Batchelor was exceptional. The reception staff were welcoming and supportive. Much..