St Clement's Surgery
AT
A T. 2 years ago • From Google
Excellent
Dr Chana is outstanding. She is incredibly courteous and compassionate, taking the time to truly listen and demonstrate genuine empathy. Her ability to understand problems and find effective solutions while providing reassurance is remarkable. Truly exceptional. THE RECEPTIONISTS ARE TERRIBLE. They are extremely inefficient at handling phone calls and communicating with patients. IT IS UNACCEPTABLE HOW LONG YOU MUST WAIT ON HOLD. THE SYSTEM IS FUNDAMENTALLY BROKEN. Patients cannot be expected to wait an hour or even up to 90 minutes to secure an appointment. They'll question if it's urgent, but why else would someone be calling if not urgent? It's infuriating to remain on hold for 90 minutes only to be told they're fully booked. IT IS COMPLETE CHAOS AND THEY ARE DISRESPECTING PEOPLE SEEKING MEDICAL CARE. They provide no specific callback time and expect patients to be available all day. Numerous fundamental issues with this GP practice remain unaddressed, and the pandemic has exposed these longstanding problems. It's unfortunate because Dr Chana is exceptional, but the practice is undermined by incompetent staff who are compromising patients' healthcare needs. IMPROVE THE CALL SYSTEM, IT'S ABSOLUTE CHAOS. ------------------------------------------------------------------------------------------------------ Edit.. A review after 2 years. Significant improvements have been implemented. The surgery is now clearly managed much more effectively. Phone calls are being answered quickly and appointments are being scheduled efficiently. The receptionists have been replaced with more competent staff. It's encouraging to see proactive steps taken to enhance the practice. The GP has created new rooms and thoroughly renovated the space, transforming it into a more modern and appealing facility. Previously, I believed this practice was beyond redemption. Numerous doctors were subpar, phone lines were dysfunctional, booking an appointment was nearly impossible, and the overall care was deplorable. It's disappointing that Dr Chana and several other excellent doctors departed, as with their presence, this would have been an absolutely exceptional practice. I wish them well and remain grateful for the care they provided. The transformation is remarkable compared to two years ago, with substantial positive changes. I am thoroughly impressed. Continue maintaining these improvements and pursuing further enhancements, as the practice has successfully addressed its previous shortcomings.
A T.