St Clement's Surgery
A T. 2 years ago • From Google
Excellent
Great doctor, awful reception system
Dr Chana is outstanding. She is incredibly courteous and compassionate, taking the time to truly listen and demonstrate genuine empathy. Her ability to understand problems and find effective solutions while providing reassurance is remarkable. Truly exceptional. THE RECEPTIONISTS ARE TERRIBLE. They are extremely inefficient at handling phone calls and communicating with patients. IT IS UNACCEPTABLE HOW LONG YOU MUST WAIT ON HOLD. THE SYSTEM IS FUNDAMENTALLY BROKEN. Patients cannot be expected to wait an hour or even up to 90 minutes to secure an appointment. They'll question if it's urgent, but why else would someone be calling if not urgent? It's infuriating to remain on hold for 90 minutes only to be told they're fully booked. IT IS COMPLETE CHAOS AND THEY ARE DISRESPECTING PEOPLE SEEKING MEDICAL CARE. They provide no specific callback time and expect patients to be available all day. Numerous fundamental issues with this GP practice remain unaddressed, and the pandemic has exposed these longstanding problems. It's unfortunate because Dr Chana is exceptional, but the practice is undermined by incompetent staff who are compromising patients' healthcare needs. IMPROVE THE CALL SYSTEM, IT'S ABSOLUTE CHAOS. ------------------------------------------------------------------------------------------------------ Edit.. A review after 2 years. Significant improvements have been implemented. The surgery is now clearly managed much more effectively. Phone calls are being answered quickly and appointments are being scheduled efficiently. The receptionists have been replaced with more competent staff. It's encouraging to see proactive steps taken to enhance the practice. The GP has created new rooms and thoroughly renovated the space, transforming it into a more modern and appealing facility. Previously, I believed this practice was beyond redemption. Numerous doctors were subpar, phone lines were dysfunctional, booking an appointment was nearly impossible, and the overall care was deplorable. It's disappointing that Dr Chana and several other excellent doctors departed, as with their presence, this would have been an absolutely exceptional practice. I wish them well and remain grateful for the care they provided. The transformation is remarkable compared to two years ago, with substantial positive changes. I am thoroughly impressed. Continue maintaining these improvements and pursuing further enhancements, as the practice has successfully addressed its previous shortcomings.
The employees here display a notably unhelpful demeanor They seem completely uninterested in providing any customer assistance. Customer service is extremely poor
St Clement's Surgery
Abi 1.
I'm utterly frustrated after this morning's disastrous attempt to schedule an appointment. After enduring a 30-minute wait on hold, I finally reached a receptionist who took down all my details,..
St Clement's Surgery
fahm n.
A sincere expression of gratitude to Dr Akshita at the St Clements road medical center. Her compassionate approach, coupled with swift, competent, and successful treatment, was truly appreciated...
St Clement's Surgery
SS S.
Absolutely dreadful administrative process. The morning ritual involves calling at 8am and desperately hoping to secure an appointment lottery after enduring hold times between half an hour to an..
St Clement's Surgery
Bhu C.
Exceptional Medical Practice The front desk team is outstanding, far surpassing the staff at my previous healthcare facility. Dr Chana demonstrates remarkable expertise and provides excellent..
St Clement's Surgery
Faredoon M.
My primary healthcare provider is Ilford Lane Surgery. I was directed to consult Dr. W. Solomon at St. Clements Surgery regarding an extremely painful ingrowing toenail. Dr. Solomon, who happens to..
St Clement's Surgery
Zeeshan A.
The medical facility has deteriorated significantly since the recent management change, with patient care now completely absent. The personnel are discourteous and lack professionalism. They probe..
St Clement's Surgery
Katherine F.
While waiting by the phone, I glanced at these reviews, and I could almost be reading about people from a different universe—they are so inaccurate and misleading. My family and I have been patients..
St Clement's Surgery
MUHAMMAD N.
I am deeply appreciative of the exceptional treatment and assistance provided by St Clement's Surgery. The staff demonstrate remarkable empathy, adaptability, and dedication—consistently eager to..
St Clement's Surgery
Roland R.
Outstanding care provided by the entire team, with Dr. Solomon truly standing out.
St Clement's Surgery
Rana R.
I've been a patient at this facility for quite some time, but I've never felt as disrespected as I was today. One particular nurse was incredibly unprofessional and prevented me from nursing my..
St Clement's Surgery
A J.
Booking an appointment at this clinic is a complete disaster, and the staff's indifference is appalling. Where has genuine patient care gone? The receptionist who usually works the front desk is..
St Clement's Surgery
Barua B.
Absolutely terrible service. I'm dealing with an infection and was forced to wait on hold for 25 minutes, even having to walk to the GP while waiting. When the receptionist finally answered, I..
St Clement's Surgery
Kuldip D.
Outstanding Customer Care. Demonstrating High-Quality Professionalism and Compassionate Personnel Irrespective of Cultural Background. Particularly Beneficial for Senior Citizens Navigating Language..
St Clement's Surgery
Mohammad K.
Dr Solomon and the entire medical team are truly exceptional and simply unparalleled. I initially gave a negative rating, but this was entirely my own fault, not Dr Solomon's, as things were not..
St Clement's Surgery
Salma N.
I underwent a minor surgical procedure at this facility, and the personnel were incredibly supportive and courteous. Dr. Solomon demonstrated exceptional expertise in his medical specialty. He..
St Clement's Surgery
Jason V.
Goodness. I hardly know where to start. AVOID THIS GP AT ALL COSTS. It's absurd. Absolutely absurd. Their telephone appointment scheduling is a complete disaster. They make you wait over an hour..
St Clement's Surgery
Rabeya K.
Subpar general practice clinic... Despite being technically open, their phone lines are constantly unavailable. I've spent countless attempts trying to secure a single appointment, and this isn't..
St Clement's Surgery
hugo C.
I made multiple attempts over consecutive days to secure a consultation at St Clements Surgery, and the process was incredibly frustrating. The challenge of obtaining an appointment is compounded by..
St Clement's Surgery
kewal r.
Dr Chana is an excellent physician, but the medical practice's administrative staff are incredibly frustrating. Whenever I attempt to schedule an appointment, I'm consistently told that all slots..
St Clement's Surgery
W A.