Willow Tree Surgery
Amina M. 4 years ago • From Google
Poor
Great doctor but terrible medical practice
I truly appreciate my doctor (Dr Handalage), who is exceptional - warm, humorous, and providing outstanding care. If only the rest of the practice matched her quality. Unfortunately, the overall GP service is deeply disappointing. Booking an appointment feels nearly impossible, with endless waiting times. The staff's unprofessional behavior is evident in their loud, inappropriate conversations that echo through the small reception area. Despite being initially promised online service registration within 4 weeks, then 10, it's now been 15 weeks with continuous assurances that the manager is "working on it". The blood testing experience was particularly traumatic. During two separate attempts, nurses struggled to draw blood. The second nurse was especially insensitive, repeatedly moving the needle around inside my arm while I expressed significant pain. When I approached reception seeking an alternative, hoping to have the test done at the hospital due to my existing anxiety around blood draws, I was dismissively told this wasn't possible and simply asked when I'd like to try again. Their complete lack of empathy was shocking. Three months have now passed, and I remain unable to complete the blood test due to increased anxiety. My husband encountered a similar challenging experience with the same nurse, ultimately requiring a different medical professional to successfully draw his blood. If substantial improvements aren't made soon, we will definitely be changing our GP practice.
I'm beyond frustrated with how frequently they manage to leave out items from a single prescription form!!!! This is incredibly exasperating. My father has diabetes, and this ongoing issue is a..
Willow Tree Surgery
Mohammad S.
Absolutely the most terrible medical practice I've encountered, primarily because of Dr. K. They completely fail to give patients a proper hearing and consistently appear rushed during..
Willow Tree Surgery
amina m.
I truly appreciate my doctor (Dr Handalage), who is exceptional - warm, humorous, and providing outstanding care. If only the rest of the practice matched her quality. Unfortunately, the overall GP..
Willow Tree Surgery
Shaun N.
Extremely poor healthcare experience, constant rotation of physicians, medical staff seem disinterested and detached, patients feel like mere numbers rather than individuals needing genuine care and..
Willow Tree Surgery
steven s.
Excellent experience overall. The personnel were courteous and supportive. I've been under Dr Handalage's care, and he has been exceptional for both myself and my relatives. He ranks among the..
Willow Tree Surgery
Roxana V.
I've been a patient at this medical practice for over a decade, and I'm thoroughly satisfied with their care. Dr. Handalage consistently demonstrates exceptional professionalism, expertise, and..
Willow Tree Surgery
Deven S.
Dr. Handalage is an exceptional physician! She carefully listens to her patients and consistently demonstrates a willingness to assist. She has been incredibly compassionate while treating my..
Willow Tree Surgery
terry t.
Absolutely top-notch medical professionals I've ever encountered. The care I've received has been exceptional, with staff treating me courteously and addressing my needs promptly. I would..
Willow Tree Surgery
shaz m.
Absolute worst general practice ever. You'll never be seen at the scheduled time, and they claim they'll call back, but that's a rare occurrence. Getting a medical record is a nightmare - they..
Willow Tree Surgery
Annemarie D.
I've been a patient of this medical practice for three decades, even before they moved to their present site, back when Dr. Sinha was practicing. Throughout the years, I've witnessed numerous..
Willow Tree Surgery
Daljeet V.
Dr Handalage is truly exceptional. She consistently provides comprehensive explanations and attentively addresses any health-related worries you may have. Her professionalism is impeccable in every..
Willow Tree Surgery
Ionut T.
Absolute medical office incompetence! I attempted to schedule a callback with my doctor for an essential prescription, and the interaction was ridiculous. They suggested Saturday at 16:30, despite..
Willow Tree Surgery
Mal M.
I phoned at 8:04 am and endured a 30-minute wait (positioned 11th in the queue), only to have an unfriendly receptionist inform me that all appointment slots were filled and I should call back after..
Willow Tree Surgery
Amy H.
I'm genuinely taken aback by the feedback surrounding this medical practice. Having been a patient here for over three decades, Dr. Handalage, the newest physician, is truly exceptional as a..
Willow Tree Surgery
Ellona T.
Absolutely appalling behavior from Doctor K! He reduced me to tears during the consultation by shouting at me when I requested a scan due to my ongoing pain. When he eventually consented to provide..
Willow Tree Surgery
Domi S.
I had the most terrible general practitioner experience imaginable, completely wasting my time and resources. Despite being with this practice for seven years, they managed to lose my documents,..
Willow Tree Surgery
sumit t.
Absolutely terrible medical practice. I'm bewildered by their continued operation. Every time I attempt to contact them, no appointment slots exist. The reception team displays shocking levels of..
Willow Tree Surgery
Sophia V.
I've been a patient at Willow Tree Surgery since childhood, and it truly is an outstanding medical facility with an incredible team of healthcare professionals. The practice's adaptability during..
Willow Tree Surgery
Sandra G.
Completely unacceptable Attempting to make a phone call results in an automated system that's utterly useless, failing to comprehend anything I say and incorrectly repeating back the information..
Willow Tree Surgery
haider s.
Avoid this place I've been requesting the Yerba for a week due to my illness They're consistently unreliable Their service is disappointing
Willow Tree Surgery
MAGDALENA N.