Old Fire Station Surgery
SW
Skylar W. one year ago • From Google
Poor
The medical staff at this practice are exceptional. They are attentive, comprehensive, and genuinely care about patient treatment rather than hastily prescribing medication. HOWEVER If you, like me, plan to request prescriptions online, I strongly advise doing so AT LEAST three weeks ahead because the GP's approval process is incredibly slow. They claim approval should occur within a couple of days of submission. Additionally, their website features an eConsult that is essentially non-functional. Daily, you'll encounter a notice stating it's open from 8am-5:30pm - which is completely misleading as it never actually becomes accessible. For those attempting to secure a same-day appointment, you must telephone precisely when their lines open, or you'll endure an interminable wait that typically outlasts your original symptoms. Scheduling routine appointments seems impossible. Receptionists provide conflicting guidance, with morning staff directing you to call after lunch, and afternoon staff suggesting you return in the morning. Some internal communication would dramatically improve this situation. While I understand this is NHS-provided free healthcare, the term "healthcare" feels somewhat generous given the challenges at Old Fire Station Surgery. I don't dispute their medical expertise and recognize they're perpetually overwhelmed, but there must be a point where systemic inefficiencies are addressed.
Kirsty D.