Brocklebank Group Practice
A
Anonymouse one year ago
Great
My GP is amazing and has helped me so much over a decade. Always f friendly, good humoured and patient I couldn’t be more grateful for his help. The practice managers on the other hand are not in the least patient-centred. I have a repeat prescription for a drug that it is essential to take for any food to be digested, and without which I become malnourished with potentially fatal consequences. Unfortunately this drug is now difficult to get, and my pharmacy has only managed to fulfill 2 months prescriptions since December 2023, leaving me concerned that eating will soon become impossible. I visit the pharmacy at least weekly to see if they have managed to get any in stock. I finally got a call from them last Saturday to say they had managed to order my medication and I arrived at the earliest opportunity, at the end of my next working day. I was given 1/3 an owing prescription, even though new ones have been issued since and in total only 1/6 of the prescribed medication was available. When I asked why this was not what had been promised seven a day and a half ago, which should have been in a bag on the shelf for me to pick up when the pharmacy was last open, they till me that the doctors surgery had called and asked court zone and despite knowing that it had already been dispensed, they pressured the pharmacist to open the bag with my medication in and send half of it to them. Despite the prescribed amount being set by the GP, the practice managers, administrators with no medical training or background, told the pharmacist not to fulfill their own GPs prescription and to remove half of my medication for their own convenience, worth no thought to patient safety or that a medical professional’s review should be necessary before taking this potentially life-threatening action. Whilst I suspect there is no malpractice consequence for administrators, this unethical behaviour highlights how little regard they have for patient safety, or regard for professional medical opinion and advice. I’m not sure how they expect me to survive on 10 out of 26 weeks food, but it is not reasonable, considerate, professional or safe. With this little regard for professional medical practice, patient safety or medical ethics makes the practice managers a vet dangerous people with no business in healthcare and morally questionable in the least
Tracy K.